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Managing Difficult Conversations

Course Length: 1 day
In this workshop, you will learn how to plan and successfully execute the very conversations that we too often avoid. We will explore the reasons why some conversations are difficult to initiate, learn to re-frame and turn these conversations into productive and rewarding interactions and create personalized strategies to avoid difficult conversations in the future.

This workshop will employ learnings from the Harvard Negotiation Project and the MIT Dialogue Project. These techniques will be correlated to your individual leadership and communication styles.

Key Topics

  • Understand difficult conversations: what makes them difficult
  • The Five Principles of Effective Conversations:
    1. Set the table, creating a safe space
    2. Define successful outcomes
    3. Stay centered, focused and engaged
    4. Make requests, promises and commitments
    5. Go forward: take your learnings, leave your baggage
  • Assess your leadership and conflict style preferences
  • Strategies and tools that work for you
  • The Art of Listening
  • Move from knowledge to competence and confidence


 Phil Hallstein

A seasoned organizational and process redesign professional, PHIL HALLSTEIN has led companies around the globe to respond to market changes faster and smarter. As a consultant, facilitator, and instructor, he is sought after for his in-depth management strategies and customized leadership programs. His clients are organizations seeking faster action cycles, more responsive business processes, highly effective teams, greater customer satisfaction and other bottom-line benefits. In addition to establishing his own international management consulting firm, which served clients including American Express, Smith Barney, First Interstate Bank and BBDO Advertising, Phil has devised results-oriented change management strategies for progressive companies and global organizations in a range of industries. Phil is the co-author of "40 Days to Prosperity", a practical and spiritual guide to professional and personal wellbeing.

 Howard  Miller

HOWARD MILLER, a detail, results-oriented individual with outstanding presentation and communication skills, teaches management skills to new managers, seasoned managers, entrepreneurs and executives. He uses his skills as a trainer, facilitator, and executive/management/business coach to help his clients utilize their internal behaviors and styles to maximize communication and productivity skills. This results in a clearer vision and mission, specific and measurable goals and actions, and more strategies to ensure financial, professional and personal success!

Howard has a Bachelor of Science, Cum Laude, from the State University of New York at Albany, Albany, NY, a Certificate in Training and Human Resource Development from University of California, Berkeley, and graduated from the Coaches Training Institute (CTI) in San Rafael, California.

Onsite Delivery

For more information about having a course delivered at your site and tailored to meet your organization's specific objectives.

Contact: info@effectivetraining.com