Managing Difficult Conversations
With this course, you will learn how to plan for and successfully execute the very conversations that we too often avoid.
Together, we will explore the reasons why some conversations are difficult to initiate, learn to re-frame and turn these conversations into productive and rewarding interactions and create personalized strategies to help keep you from having difficult conversations in the future.
This workshop will employ learnings from the Harvard Negotiating Project and the MIT Dialogue Project. These techniques will be correlated to your individual leadership and communication styles.
The session will be highly interactive, utilizing a series of role plays focusing on situations from today's highly competitive business world, be it within a highly hierarchical and/or cross functional team environment.
Key Topics
- Understanding difficult conversations: what makes them 'difficult'?
- The 5 Principles of Effective Conversations:
- Setting the table, creating a safe space
- Defining successful outcomes
- Staying centered, focused and engaged
- Making requests, promises & commitments
- Going forward: take your learnings, leave your baggage
- Assessing your leadership & conflict style preferences
- Strategies and tools that work for you
- The Art of Listening
- Moving from knowledge to competence and confidence
Instructors
A seasoned organizational and process redesign professional, PHIL HALLSTEIN has led companies around the globe to respond to market changes faster and smarter. As a consultant, facilitator, and instructor, he is sought after for his in-depth management strategies and customized leadership programs. His clients are organizations seeking faster action cycles, more responsive business processes, highly effective teams, greater customer satisfaction and other bottom-line benefits. In addition to establishing his own international management consulting firm, which served clients including American Express, Smith Barney, First Interstate Bank and BBDO Advertising, Phil has devised results-oriented change management strategies for progressive companies and global organizations in a range of industries. Phil is the co-author of "40 Days to Prosperity", a practical and spiritual guide to professional and personal wellbeing.
TERRY ROSENBERG is a business consultant and executive coach who has worked in various industries: telecommunications, hi-tech, medicine, advertising, forest products, and public utilities.Ms. Rosenberg has designed, facilitated and led seminars in leadership, management, interpersonal communications, and customer satisfaction. Her consultations have included senior executives and managers from major corporations in the United States, Canada and the United Kingdom.
Terry specializes in helping leaders and managers create a vision from the future they imagine and the principles for which they stand, followed by effective strategies, goals and action plans to make their vision a reality. Terry Holds an M.A. in Communications from New York University.
Onsite Delivery
Contact: info@effectivetraining.com
My Courses
Transitioning from Individual Contributor to Manager |
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|---|---|
| June 06 | |
Project Management: A Team Approach for Accountability & Results |
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| June 06 - 07 | |
Influential Communication |
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| September 10 | |
Precision Questioning and Answering (PQ&A) |
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| September 10 | |
Breakthrough Project Management |
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| October 08 - 09 | |
5 Habits of Intentional Leadership |
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| October 17 | |
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