Effective Email Writing
This course trains all levels in an organization to deal more efficiently and effectively with today's number-one communication tool: e-mail. Participants will learn to overcome the inherent challenges with e-mail -- issues such as unclear subject lines, meandering messages, misinterpretation of tone -- and produce clear, concise, and accurate messages. The participants will also gain valuable techniques in proper e-mail etiquette that will reduce misunderstandings and improve productivity.
Key Topics
Planning your writing
- Developing purpose for writing
- Using clustering for generating and categorizing ideas
- Applying inductive vs. deductive formats based on audience needs
- Creating customer-focused e-mails
Freewriting
- Creating a draft - with speed
- Improving flow to writing
Revising, Editing, and Proofreading
- Ensuring accuracy, clarity, and conciseness
- Getting the right tone
- Highlighting actions and requests
- Writing short, crisp sentences and paragraphs
Avoiding E-mail Etiquette Mistakes
- Writing with "jargon" or "slanguage"
- OD'ing on CC'ing
- Using ALL CAPS TO MAKE A POINT
- Not responding in a timely manner
- Having no greeting or closing
Instructors
JANET BAILEY is a highly rated speaker, coach and award-winning writer on productivity and communication. She has developed creative methods to help leaders focus on the right priorities and has trained hundreds of engineers, sales professionals and managers to communicate clearly and to handle tough, demanding workloads. Her presentations throughout the U.S. and U.K. offer practical, powerful techniques that participants use right away to save time and stay on message.
Her columns and articles on time management, life balance, psychology and career development have appeared in leading publications including Chief Executive, Bottom Line Personal, Robb Report, Health and Reader's Digest. Her entertaining history of San Francisco, The Great San Francisco Trivia & Fact Book, was an Amazon bestseller. As a corporate communications consultant, she has helped clients from a wide variety of industries reach their audiences effectively.
Janet has a degree in journalism and psychology from Stanford University, was an adjunct faculty member at New York University, and has served in leadership roles for the National Speakers Association and the American Society of Journalists and Authors
BARRY MOHN has 15 years of experience in management, business consulting, and training. His dynamic and practical training programs focus on these topics:
- Business, technical, and email writing
- Policy and procedure writing
- Audit report writing
- Career development
Barry is a seasoned trainer with international experience. As a business consultant for Principa, a global consulting firm based in Brisbane, Australia, he developed and presented training programs for over 60 clients in the accounting industry. The programs included: Strategic Planning, Customer-Service Strategy, Monitoring Key Performance Indicators, Strategic Marketing, and Analysis of Business Financial Statements. Barry also designed and delivered writing-skills training for software and hardware engineers in China, Taiwan, and Korea; and taught English language skills in Akita and Hiroshima, Japan.
In Barry's programs, he (1) focuses on understanding the training needs of participants and (2) builds on concepts and develops customized tools to meet those needs. He maintains an easy rapport with participants to create an atmosphere of working together to overcome performance challenges. His approach ensures that the training material applies to each participant's day-to-day work.
Onsite Delivery
Contact: info@effectivetraining.com
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