Conflict Resolution
This course provides a simple, but highly effective, four step model that enables you to reduce the emotional charge in any conflict situation by keeping the communication focused and productive.
You'll learn how to surface hidden agendas with proven techniques that encourage openness and trust. You'll apply these techniques to your own work-related conflict situations and work with them as you learn how to produce more effective results.
Key Topics
- Why Conflict is Important
- Understanding the Conflict Management Model
- Overcoming Blocks to Effective Listening
- Separating Observations from Interpretations
- Clearly Stating Verifiable Data
- Discovering Unchecked Assumptions
- Knowing the Outcome You Want
- Recognizing Supportive vs. Defensive Communication
- Setting the Stage for Collaborative Communication
- Co-Creating Options and Building Buy-In
- Using the 4-Step Process to Manage Any Conflict
Instructors
BARRY FLICKER, author of Working at Warp Speed, is a nationally known expert on the of developing high performance organizations through leadership development, project management, team building, communication and negotiating skills. He helps organizations resolve conflict, optimize change and produce quality results by discovering their most efficient blend of technical and behavioral assets.
Barry brings 20 years of management experience in the computer industry to the design and delivery of corporate training programs. The elements of creativity, inspiration and nonlinear problem solving reflect his years of experience in management.
This expertise blended with his skills as a performing artist in the fields of magic, acting and standup comedy present a refreshing approach to training. Participants consistently rate his programs "Excellent and entertaining!"
Global Options
Onsite Delivery
Contact: info@effectivetraining.com
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