Influential Communication
Influential communication and productive working relationships require three underlying conditions: mutual values, trust and respect. When these conditions break down, conflict often results. In this one-day experiential workshop, you will learn key communication skills that make a difference.
We begin by examining the three primary communication skills: clear goal setting, making your message audience-appropriate and active empathetic listening. By examining these three skills, participants understand how to improve their working relationships in any situation. This is a highly experiential workshop applicable for people at every level of the organization.
Course Objectives
Upon completion of this course, participants will be able to:
- Identify things that they may be doing or failing to do that contribute to difficult communication.
- Apply S.M.A.R.T. Criteria to set clear, mutually agreed upon objectives.
- Resolve questions of competence through effective application of the situational speaking model.
- Listen through difference to manage conflict and build influence.
Key Topics
- Play the Communication Challenge Game to see how communications break down.
- Understand four communication styles and situational speaking model.
- State your intent and point of view.
- Accommodate upward/downward communication issues.
- Use S.M.A.RT criteria to be specific and concise in your communication.
- Understand how values filter what we hear.
- Apply three different levels of listening.
- Verify for mutual understanding and agreement.
- Stop defending or derailing and gather more information.
- Practice listening through differences to manage conflict and build influence.
Instructors
BARRY FLICKER, author of Working at Warp Speed, is a nationally known expert on the of developing high performance organizations through leadership development, project management, team building, communication and negotiating skills. He helps organizations resolve conflict, optimize change and produce quality results by discovering their most efficient blend of technical and behavioral assets.
Barry brings 20 years of management experience in the computer industry to the design and delivery of corporate training programs. The elements of creativity, inspiration and nonlinear problem solving reflect his years of experience in management.
This expertise blended with his skills as a performing artist in the fields of magic, acting and standup comedy present a refreshing approach to training. Participants consistently rate his programs "Excellent and entertaining!"
Onsite Delivery
Contact: info@effectivetraining.com
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