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Managing Customer Relationships

Course Length: 1 day
The purpose of Managing Customer Relationships is a workshop that will help create value for customers by helping them increase their productivity and efficiency. In addition, this workshop will help its participants create world-class customer service and develop associates who are passionate about creating value for the customer.

    Objectives
    As a result of participation in this workshop, participants will:
  • Become passionate about creating value for customers
  • Learn to put themselves in the customer's shoes by defining customers' business and personal goals
  • Learn to actively listen in order to understand customer key issues, concerns and objectives
  • Apply CLEAR skills in becoming a better advocate for the company and the customer
  • Reinforce individual accountability

Key Topics

 

  • Customer service key points
  • Managing a professional reputation through communication, reliability, respect, honesty and attitude
  • Dealing with conflict and angry customers
  • Timeless principles around listening and managing perception
  • Managing emotions and every-day stress
  • Building customer relationships that last a lifetime

Onsite Delivery

For more information about having a course delivered at your site and tailored to meet your organization's specific objectives.

Contact: info@effectivetraining.com