Managing Customer Relationships
Purpose of Managing Customer Relationships is a workshop that will help create value for customers by helping them increase their productivity and efficiency. In addition, this course will help its participants create world-class customer service and develop associates who are passionate about creating value for the customer.
Course Objectives
As a result of participation in this workshop, participants will:
- Become passionate about creating value for customers
- Put themselves in the customer's shoes by defining customers' business and personal wins
- Learn to actively listen in order to understand customers' key issues, concerns and objectives
- Apply CLEAR skills in becoming a better advocate for the company and the customer
- Reinforce individual accountability
Key Topics
- Customer service key points
- Managing a professional reputation through communication, reliability, respect, honesty, and attitude
- Dealing with conflict and angry customers
- Timeless principles around listening and managing perception
- Managing emotions and every-day stress
- Building customer relationships that last a lifetime
Instructors
MARTIN WOODROW is an experienced executive coach and business leader with over 20 years experience helping executives, senior managers, and mid-level managers in achieving their personal, professional, and corporate objectives. Martin's corporate background includes global responsibility as Sr. Director for KLA-Tencor's Executive Development Program, which became the benchmark in the high-tech industry and was recognized by Training Magazine's Top 100 Training Organizations between 2002 and 2006. Martin holds Master's degrees in Education and Organizational Management.
Onsite Delivery
Contact: info@effectivetraining.com
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