Problem Solving and Conflict Resolution
How do you handle conflict? Do you get offensive, defensive or become suddenly mute? Do you "give in" too easily because you just don't want to or don't feel skilled enough to deal with conflict that might arise? Have you ever stayed silent instead of saying "No, I can't get it done by that time" because you were afraid of potential conflict?
Conflict is not only a fact of daily life in the workplace, but dealing with conflict properly can become an opportunity for deeper understanding, better communication, greater team effectiveness and a sense of personal power and influence.
Course Outline
Introduction- Workshop objective / agenda
- Contentious issues you find at work
- Course theme: Creating value through the productive use of conflicts and differences
- Principles of Effective Conflict Resolution
- Be Frank exercise
- Tips for Managing Your Reactions
- Tips for Balancing Speaking and Listening
- Tips for Building Authentic Communication
- The Aggression - Assertion - Avoidance Continuum
- "On the Edge" balancing model and factors
- Aggressive, assertive, avoidance response exercises and work situations
- Making assertive requests exercise
- Saying NO guidelines
- Styles in Conflict
- I-Speak styles survey
- Participants identify their primary and back-up styles under favorable and stressful situations
- Style adaptation
- Questioning and Listening in Contention
- Easiest traps to fall into, with not-so-obvious solutions
- Three types of questions
- Active and reflective listening
- Controversial topics exercise
Instructors
JANET BAILEY is a highly rated speaker, coach and award-winning writer on productivity and communication. She has developed creative methods to help leaders focus on the right priorities and has trained hundreds of engineers, sales professionals and managers to communicate clearly and to handle tough, demanding workloads. Her presentations throughout the U.S. and U.K. offer practical, powerful techniques that participants use right away to save time and stay on message.
Her columns and articles on time management, life balance, psychology and career development have appeared in leading publications including Chief Executive, Bottom Line Personal, Robb Report, Health and Reader's Digest. Her entertaining history of San Francisco, The Great San Francisco Trivia & Fact Book, was an Amazon bestseller. As a corporate communications consultant, she has helped clients from a wide variety of industries reach their audiences effectively.
Janet has a degree in journalism and psychology from Stanford University, was an adjunct faculty member at New York University, and has served in leadership roles for the National Speakers Association and the American Society of Journalists and Authors
Onsite Delivery
Contact: info@effectivetraining.com
My Courses
Cart (0 Items) |