Emotional Intelligence
---Harvard Business Review
We all know what it's like when emotions are challenging, the trick is to be smart with feelings - yours and others! Emotional Intelligence ("EQ") is the ability to use emotions effectively and it's the foundation for high-performing relationships.
Whether you're leading people, managing teams, or working with customers, emotional intelligence skills can be applied to increase one's self-authority, manage conflict more constructively, and build higher quality relationships. This highly interactive workshop provides a "safe" environment to practice using tools to become more self-aware, self-managing and connect emotions and actions to positively impact your work. Participants learn 4 key emotional skills: self-awareness, self-management, motivation, and relationship management.
Key Topics
- Recognize how emotions impact people at work
- Link emotions to customer service, productivity, and retention
- Learn the characteristics of the emotionally intelligent person
- Assess your own EQ
- Identify how people get "triggered" and how to manage emotions
- Build emotional literacy
- Recognize choices and reactions that impact performance
- Learn the social cues and how to increase self-awareness
- Identify and apply 4 key strategies to change reactions and manage counterproductive behaviors
- Develop and use a "formula for success" to manage difficult interactions
- Create an action plan for continued EQ development
- patterns of behavior
- Learning one's strengths and limits through accurate (confidential) self-assessment
- Job Aid provided for back at work application and practice
- Exercises and practices for ‘reading’ people more effectively
- Key activities to focus on: self-awareness, self-management, motivation, and relationship management
Reviews
…this class is beneficial for anyone who interacts with others daily. Brocade Communications, Lead RC
...useful class to give individuals tools to reflect and adapt techniques. Trimble Navigation, Operations Mgr.
The interaction with others in the class gives you a headstart in practicing what you learn throughout the day. Hearing others' feedback, opinions and experience was invaluable. Medtronic, IT Business Sys. Analyst
Instructor
THERESE LENK is an executive coach, trainer and organization consultant. She is a Level 2, Six Seconds EQ Certified facilitator. Therese brings over 20 years of experience working with leaders on practices they can deploy to achieve more influence and results for themselves, their teams and across their organizations. Therese shows individuals how to build their authentic leadership voice and how they can lead more courageously in their organizations and communities. Therese received an MA in Organization Development from The Fielding Graduate Institute.
Onsite Delivery
Contact: info@effectivetraining.com
My Courses
Effective Presentation Skills |
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|---|---|
| July 09 | |
Management Essentials |
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| July 24 - 25 | |
Communicating Using MBTI |
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| August 08 | |
Project Management: A Team Approach for Accountability & Results |
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| August 28 - 29 | |
Influential Communication |
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| September 10 | |
Effective Presentation Skills |
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| September 12 | |
Transitioning from Individual Contributor to Manager |
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| September 17 | |
Interviewing and Hiring the Best Talent |
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| September 19 | |
Breakthrough Project Management |
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| October 08 - 09 | |
5 Habits of Intentional Leadership |
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| October 17 | |
Precision Questioning and Answering (PQ&A) |
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| November 05 | |
Managing Time and Multiple Priorities - Self-Paced |
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| January 01, 2014 | |
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