Emotional Intelligence
---Harvard Business Review.
We all know what it's like when emotions are challenging, the trick is to be smart with feelings - yours and others! Emotional Intelligence ("EQ") is the ability to use emotions effectively and it's the foundation for high-performing relationships.
Whether you're leading people, managing teams, or working with customers, emotional intelligence skills can be applied to increase one's self-authority, manage conflict more constructively, and build higher quality relationships. This highly interactive workshop provides a "safe" environment to practice using tools to become more self-aware, self-managing and connect emotions and actions to positively impact your work. Participants learn 4 key emotional skills: self-awareness, self-management, motivation, and relationship management.
Key Topics
- Recognize how emotions impact people at work
- Link emotions to customer service, productivity, and retention
- Learn the characteristics of the emotionally intelligent person
- Assess your own EQ
- Identify how people get "triggered" and how to manage emotions
- Build emotional literacy
- Recognize choices and reactions that impact performance
- Learn the social cues and how to increase self-awareness
- Identify and apply 4 key strategies to change reactions and manage counterproductive behaviors
- Develop and use a "formula for success" to manage difficult interactions
- Create an action plan for continued EQ development
- patterns of behavior
- Learning one's strengths and limits through accurate (confidential) self-assessment
- Job Aid provided for back at work application and practice
- Exercises and practices for ‘reading’ people more effectively
- Key activities to focus on: self-awareness, self-management, motivation, and relationship management
Instructors
THERESE LENK is an executive coach, trainer and organization consultant. She is a Level 2, Six Seconds EQ Certified facilitator. Therese brings over 20 years of experience working with leaders on practices they can deploy to achieve more influence and results for themselves, their teams and across their organizations. Therese shows individuals how to build their authentic leadership voice and how they can lead more courageously in their organizations and communities. Therese received an MA in Organization Development from The Fielding Graduate Institute.
9:00 AM to 5:00 PM
TIBCO Software
HR Training Room 11402
3307 Hillview Avenue
Palo Alto, CA
Onsite Delivery
Contact: info@effectivetraining.com
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