Communicating Across Cultures
Has the world arrived at your door? This course is a must if you collaborate in a global team, serve customers/suppliers abroad, or work with culturally diverse H1B professionals. Learn how people from different cultures approach relationships with managers and team members, reach commitments, view initiative, accept accountability and share information. After this course, you will see how culture can affect motivation and performance. Learn strategies to communicate while building teamwork in an environment in which people of all cultures will excel.
Key Topics
- Gain insight to various cultures’ approaches to time, information, planning, decision-making, relationships, power, and change.
- Understand how initiative, risk and accountability are viewed, and how to approach them for results
- Learn how to facilitate meetings to balance various cultural styles, and get reserved members to speak up using pre-meeting tactics
- Increase your skills to “read between the lines” with indirect cultural styles
- Learn clarification strategies when you get a polite “yes” too often
- Learn techniques to communicate clearly with “global English” and understand accents
- Give feedback that motivates Asians and Europeans
- Discover 6 tactics to have clear email around the world
- Read non-verbal communication signals
- Examine trust, and how it can be built within and across cultures
- Learn do's and don'ts in many cultures, to build respect and avoid offense
- Recognize conflict and how to discuss it when there are different cultural approaches
- Increase your intercultural competencies and spirit of adventure to work across cultures
Reviews
Great Tools for working in multicultural environment. Riverbed, Sr. Global Training Mgr.
Good Mix of video, role play, lecture, slides, fill in bonus w/in workbook, break of sessions. Riverbed, Sr. Global Training Mgr.
Instructor
MARIAN STETSON-RODRIGUEZ focuses on successfully building global communication solutions including cross-cultural business training programs for 30 countries, multicultural diversity training, and international relocation and management development.
She holds a Master of Science in Organization Development from Pepperdine Graziadio School of Business and Management, a B.A. in Linguistics from University of California at Berkeley, has attended La Sorbonne Paris IV, the Monterey Institute of International Studies and the Summer Institute of Intercultural Communication. Her work includes over eighteen years of training and consulting for Fortune 500 company software designers, engineers, customer service centers, semiconductor fabs and assembly/test, clothing manufacturers, oil refineries, and universities in the United States, France, Ireland, Israel, Costa Rica and Venezuela plus managing projects in Japan, India, Philippines, Malaysia, United Kingdom, Brazil and Taiwan. Her areas of expertise are executive coaching for effectiveness overseas, building multicultural teams, and cross-cultural training program design.
A native of California, she lived and worked in France 1974-75 and in Venezuela 1980-82 and has lived, worked in, and traveled to over 30 countries. She is fluent in Spanish, and conversant in French and Italian.
Onsite Delivery
Contact: info@effectivetraining.com
My Courses
Effective Presentation Skills |
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| July 09 | |
Management Essentials |
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| July 24 - 25 | |
Communicating Using MBTI |
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| August 08 | |
Precision Questioning and Answering (PQ&A) |
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| September 10 | |
Effective Presentation Skills |
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| September 12 | |
Interviewing and Hiring the Best Talent |
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| September 19 | |
Breakthrough Project Management |
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| October 08 - 09 | |
5 Habits of Intentional Leadership |
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| October 17 | |
Managing Time and Multiple Priorities |
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| October 24 | |
Precision Questioning and Answering (PQ&A) |
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| November 05 | |
Delegation and Coaching: The Winning Combination |
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| November 13 | |
Effective Presentation Skills |
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| November 14 | |
Transitioning from Individual Contributor to Manager |
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| December 10 | |
Managing Time and Multiple Priorities - Self-Paced |
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| January 01, 2014 | |
Cart (14 Items) |