Management Development Program
This program can be customized to meet your company's needs by selecting from 1-12 one-day modules.
The instructor, Ms. Pam Jaeger, is certified to administer a variety of learning tools, including the Myers Briggs Type Indicator and the Profilor, a 360-degree feedback instrument. She has completed extensive training with Synectics, a leader in creativity and innovation processes, and she is editor of Adventure in Business: An I.M.M.E.R.S.I.O.N. Approach to Training and Consulting. Ms. Jaeger has also worked with over 1000 limited English speaking clients to develop workplace specific English language skills. She holds a BA in Psychology from Wheaton College and a MA in Education from Boston University.
Key Topics
Module 1: The Role of the Manager
- Brainstorm challenges and opportunities facing Frontline Managers
- Identify critical qualities and skills needed to meet your challenges and opportunities
- Explore the relationship between leading and managing others to grow an organization
- Examine Personnel Decisions International's management skills model
- Focus on personal development and draft a Career Development Plan
Module 2: Understanding Your Management Style
- Increase understanding of personal behavioral tendencies/communication styles and how your behavior affects others
- Develop awareness of different behavioral styles and increase ability to appropriately adapt behavior to motivate and meet the needs of other people
- Increase personal awareness of how you react to conflict situations
- Seek to honor diversity, and build trust and collaboration
Module 3: The Manager as Communicator
- Identify barriers to effective communication and information sharing
- Approach communication as a 2-way process
- Headline ideas to send clear messages
- Demonstrate active listening
- Practice how to give and receive feedback
- Practice how to manage conflict and confrontation
Module 4: The Manager as Team Leader
- Examine a model of team development
- Identify components of a team launch
- Establish a common vision and aligned goals
- Define roles and responsibilities
- Identify internal customers
- Evaluate performance
- Provide recognition
Module 5: Customer Service and Delegation Skills
Customer Focus
- Describe your company's customer focused mission
- Identify your customers and their expectations
- Describe "moments of truth"? you could provide to delight your customer
- Demonstrate tools and techniques necessary to provide quality customer service
- Delegation Skills
- Identify the steps of delegating
- Choose which tasks to delegate
- Complete a RACI chart
- Identify how to delegate across levels of empowerment
- Commit to check in with employees on performance
Module 6: Meeting Facilitation and Creative Problem Solving
- Plan for a focused meeting
- Demonstrate techniques for encouraging participation, creativity, and diverse points of view
- Manage the meeting process and facilitate innovative problem solving
- Increase understanding of how the way you interact with others affects innovation and teamwork
- Establish clear action plans
Module 7: Presentation Skills
- Organize presentations to facilitate audience interest and understanding
- Deliver presentations utilizing effective verbal communication
- Establish platform presence with effective non-verbal communication
- Spontaneously adjust your presentation based on audience reaction and be willing to alter the original plan, if necessary
- Select and utilize visual aids that truly enhance the quality of the presentation.
- Enjoy presenting!
Module 8: Performance Planning and Goal Setting
- Adapt an organizational view of performance management
- Approach performance management as an on-going, continuous process
- Examine how the company's strategic plan translates to your functional area
- Develop "SMART" performance goals that cascade from company and functional goals and are aligned with internal customer needs
Module 9: Career Development Planning
- Complete a professional skills and/or competency inventory
- Analyze skills in light of performance goals and inventory assessment
- Use resource materials to generate ideas for development planning
- Write a Career Development Plan
Module 10: Performance Coaching
- Describe coaching as a style, skill, and planned event
- Analyze behavioral issues as a specific function of performance
- Demonstrate 4-step performance coaching process
- Clearly state behavior targeted for coaching
- Use active listening to gain an understanding of the other person
- Concentrate on resolving areas of disagreement, conflict, or confusion
- Mutually develop and agree upon action plans
Module 11: Conducting the Performance Review
- Examine the performance review process
- Measure results against performance goals, CDP and current skill assessment
- Identify the overall rating
- Practice the annual review discussion
- Identify situations that require corrective action and manage the action plan appropriately
Module 12: Behavioral Interviewing
- Examine the interview process
- Understand the value of a behavior-based interview and the impact of turnover
- Write behavior-based interview questions
- Screen resumes and portfolios to extract meaningful data
- Practice interviewing
Instructors
PAM JAEGER has over 15 years' experience in education, training, and organizational development. She partners with clients to promote personal and team development in alignment with dynamic business goals. Ms. Jaeger specializes in professional skills development as well as the design and facilitation of innovation sessions. Pam holds a BA in Psychology from Wheaton College and a MA in Education from Boston University.
Onsite Delivery
Contact: info@effectivetraining.com
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