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Management Essentials

Course Length: 2 days

Audience: New and experienced technical and business managers.

Research shows that there is a direct link between effective management skills, engaging leadership and an employee's motivation and productivity. Whether you are a new or experienced manager, managing people is one of the toughest and most rewarding roles - you'll ever have. The goal of this program is to support you in learning new skills and acquiring new habits so that you can become a great manager.

Key Topics


1. Making the Shift from Peer to Boss
  • Key Management Challenges
  • Management versus Leadership
  • How You View Yourself
  • Positional versus Influential Leadership

2. Balancing Technical and Management Activities
  • The Leadership Pipeline
  • Technical Contribution versus Management Activity
  • Shifting your Perspective: Peer to Manager
  • Managing and Leading Through Values

3. Understanding Your Working Style
  • Determine Your Working Style
  • Know Your Working Style Strengths and Weaknesses
  • Demonstrate Flexibility to Get the Best Results

  • 4. Listening and Speaking Effectively
    • Balance Between Inquiry and Advocacy
    • Active Listening
    • Questioning Techniques
    • Active Listening Self-Assessment

    5. Delegating for Results
  • Why Delegation is Challenging
  • Delegation: Dos and Don'ts
  • Matching People and Tasks
  • The Readiness and Delegation Model
  • The Five Step Delegation Model
  • Determine Ability versus Willingness
  • Five Levels of Freedom to Act


6. Setting Clear Goals and Expectations
  • Managing Remote Employees
  • Conversation Model for Setting Expectations
  • Goal versus Objective
  • SMART Objectives
  • Action Words for SMART Goals
  • Getting Goal Buy-In and Commitment

    • 7. Managing and Documenting Performance
      • Why Documentation is Important
      • Guidelines for Observing Performance
      • Guidelines for Documenting
      • Documenting “Ins” and ” Outs”

      • 8. Giving Positive and Constructive Feedback
        • Guidelines for Effective Feedback
        • The Behavior-Impact Feedback Model
        • Giving Positive Feedback: Two-Step Model
        • Shifting from Blame to Solution Talk
        • Giving Constructive Feedback: Six-Step Model

        9. Leveraging Motivation, Rewards and Recognition
        • Key Reasons Why Employees Leave
        • Employee Engagement Gallup Research
        • Employee Rewards and Incentives
        • Linking Motivation, Performance and Productivity
        • Ten Ways to Motivate Today’s Employees

        10. Dealing with Difficult Employees
        • Dealing with Employee Reactions
        • Toughening Up Skills
        • Handling Difficult Employee Role-Plays

        Personal Action Plan


        Instructor was not only very knowledgeable, but made the class very entertaining. Equinix Inc., Sr. Manager
        Some times we need to take time to "sharpen" the saw instead of just always cutting. Once a quarter take a day or half day to just concentrate on some of the fundamentals covered in this course. Maxim Integrated Products, Manager
        By far the most engaging and useful class exercises I've seen for industry training. Sentient Energy, Manager, Data Sciences & Analytics


         Jim Kennedy

        JIM KENNEDY is one of the most well-known and respected training and development resources for a wide variety of industries including high-tech, financial, health care, telecommunications, pharmaceuticals and insurance. Jim has posted a long list of professional achievements in helping clients solve business problems with his combined expertise in training and organizational development.

        He has also authored numerous training programs and customized organizational development interventions. He is an expert in productivity and quality improvement programs, as well as structured group problem solving processes. Jim is also a top-level facilitator and trainer on topics including team building and skills development for managing, sales negotiating and interviewing. He has broad and successful international experience, with numerous implementations, throughout Europe, Asia, Australia and Canada.

        Jim holds a B.A in Behavioral Sciences from the University of California, Berkeley and an M.B.A. in Organizational Development from the University of San Francisco.

         Eric Bloom

        ERIC BLOOM, a former CIO, today is the Executive Director of IT Management and Leadership Institute (ITML), an organization specializing in Information Technology (IT) leadership development and IT soft skills training.

        Eric began his career as a software developer (programmer) and moved up through the ranks to CIO. Therefore, he understands his topic, IT management, from the bottom up. As they say, "He walks the walk."

        Prior to founding ITML, Eric held senior IT leadership positions at The Boston Company Asset Management, Monster.com, Independence Investments, and Fidelity Investments. He has also been an adjunct faculty member at Bentley College and Boston University and is the author of several computer and management books.

        Eric holds bachelor degrees in Accounting and Computer Information Systems from Bentley University and has an MBA from Babson College. He lives in Massachusetts.

         Mary Grace Glasier

        MARY GRACE GLASIER is a published author and a highly energetic, motivating, and inspiring speaker and professional trainer who specializes in the fields of communication and personal effectiveness. During her career in sales, marketing, and training, she has developed curriculum in the areas of business writing, interpersonal communication, conflict management, customer service, and sales. Her classrooms are living laboratories of how people can work together productively, and presented in an animated and interactive (and fun!) style. She has experience in the high tech, engineering, and scientific fields and works well with a wide array of audiences.

        Mary Grace has a proven track record in management. She is known for motivating and elevating productivity of personnel at all organizational levels. She has managed teams of 10 to 20 people for the last ten years and groups of 75 to 125 people. Mary Grace coaches, mentors, and trains people to attain higher levels of productivity, confidence, and satisfaction. She has recruited, hired, and developed managers to grow their teams and produce unprecedented results.

         Howard  Miller

        HOWARD MILLER, a detail, results-oriented individual with outstanding presentation and communication skills, teaches management skills to new managers, seasoned managers, entrepreneurs and executives. He uses his skills as a trainer, facilitator, and executive/management/business coach to help his clients utilize their internal behaviors and styles to maximize communication and productivity skills. This results in a clearer vision and mission, specific and measurable goals and actions, and more strategies to ensure financial, professional and personal success!

        Howard has a Bachelor of Science, Cum Laude, from the State University of New York at Albany, Albany, NY, a Certificate in Training and Human Resource Development from University of California, Berkeley, and graduated from the Coaches Training Institute (CTI) in San Rafael, California.

         Jill Podolsky

        JILL PODOLSKY has applied her 20+ years of experience in Human Resources at a variety of large and mid-size high tech companies, including Apple Computer, Merix Corporation, Applied Materials, NEC Electronics and Extreme Networks. She has proven success in the areas of leadership and organization development, with emphasis on designing programs to align employees with the needs of the company’s internal and external customers.

        She has created and implemented innovative training programs as well as designed and facilitated customer workshops for leadership teams and managers to align goals and objectives within organizations. She has implemented tools and processes for assessing team talent and skills and has facilitated assimilation and orientations programs to quickly integrate new employees into organizations. She has coached leaders at all levels of the organization in dealing with employee issues and professional development. She is qualified to administer the Myers Briggs Type Indicator (MBTI) as well as the DiSC assessment.

        Jill holds a BS degree in Secondary Education from the University of Minnesota and has completed the HR Executive Strategy program at the University of Michigan.

         Linda Price

        LINDA PRICE is an internationally known trainer who works with technology-driven companies in the areas of management development, communication, conflict management using the Myers Briggs Type Indicator, customer service, and team building. Her 30 years of professional experience in high-tech companies include: Executive Coaching, Sales Training Manager, and HR Director. Since 2001, Linda has conducted programs for the IEEE Engineering Management Society, Silicon Valley Chapter.

        Ms. Price lectures at universities in business management, human resources, organizational behavior, and communication. Linda hosted a television talk show on business, special interest, and social awareness issues.

        Linda holds a master's degree in Management Development.

         Patricia Seabright

        PATRICIA SEABRIGHT is an expert on interpersonal communication skills and process. She has developed and delivered training programs in the areas of management and employee development, strategic influencing, and presentation skills. Her expertise is founded on a successful career in sales and sales management with some of the top global companies such as Coca-Cola and Procter and Gamble in the UK.

        In 2001 she founded Archimedes Consulting Limited which is dedicated to helping individuals, teams and organizations maximize their effectiveness. She has extensive experience of consultancy, training and development, working on team and individual development, designing, selling and delivering training programs.

        She approaches client engagements by looking to gain an in depth understanding of the business and then using that to put together a tailored and specific solution for the needs to that particular client. This is an approach that has been highly successful with her portfolio of international clients, across a number of different industries from consumer goods to high tech.

        She brings to her programs a genuine passion for people development; she’s known for her pragmatic, commercial and real-world approach with her engaging and entertaining style.

        Patricia is an associate of the Coaching Academy, an NLP practitioner, a fellow of the Institute of Sales and Marketing and a Thomas International accredited practitioner.

          ODC Training
        Effective Training has partnered with ODC Training to deliver many of our courses in APAC, using local instructors and conducting the training programs in the language of the country.

Nov 07 - 08
9:00 AM to 5:00 PM
Above and Beyond Conference Room
303 Ravendale Drive
Mountain View, CA

Mountain View, CA


Onsite Delivery

For more information about having a course delivered at your site and tailored to meet your organization's specific objectives.

Contact: info@effectivetraining.com