Getting Things Done Across Organizational Borders
Right-sizing and restructuring have put a new emphasis on lateral communication and inter-departmental cooperation. This seminar introduces you to innovative practices for dealing with people who do not report to you but whose assistance and support are critical. You will be provided new perspectives on the root causes of your communication blockages with others, as well as practical techniques for assessing the styles of others, uncovering their needs and reaching mutually satisfying agreements.
Course Objectives
After completing this course, participants will be able to:
- Apply new strategies for creating results with people within or outside your direct control
- Obtain "mind share" from people who have other priorities.
- Develop techniques for reaching people who are currently perceived as "impossible to deal with."
- Evaluate the strengths and weaknesses of your favorite "fix-it formula" for solving issues with others.
- Demonstrate style flexibility to get a better hearing.
- Explore alternative ways to describe projects and proposals.
- Use new negotiation tools to bargain for results across organizational boundaries.
- Employ practical techniques for making clear, concise requests.
- Reach mutually satisfying agreements.
Key Topics
- Creating a strategy to obtain results with people with those outside of your direct control
- Obtaining 'mind-share' with people
- CRAFTing your negotiation
- Dealing with opposition
- Evaluating style types and their attributes
- Using your strengths & adjusting to others' styles
- Creating proposals that influence action
- Negotiating for agreement
- Employing practical techniques for making requests.
Reviews
Very informative and useful in day-to-day situations. Elan Pharmaceuticals, Mgr. Security & Employee Training
Great Tools to ensure success on the job. Keurig Inc., Project Manager
I wish the course was longer - great material, smart use of a day! Cupertino-based Technology Company, Engineering Project Mgr.
Instructors
MARY GRACE GLASIER is a published author and professional trainer who specializes in the field of communication and personal effectiveness. During her career in sales, marketing, and training, she developed curriculum in the areas of business writing, interpersonal communication, conflict management, customer service, and sales. Her classrooms are living laboratories of how people can work together productively, and the information is well-researched and documented, and presented in an animated and interactive style. She has experience in the high tech, engineering, and scientific fields and works well with a wide array of audiences. Mary Grace has also worked extensively in the non-profit sector as a development officer and in government sectors as a trainer.
PAM JAEGER has over 15 years' experience in education, training, and organizational development. She partners with clients to promote personal and team development in alignment with dynamic business goals. Ms. Jaeger specializes in professional skills development as well as the design and facilitation of innovation sessions. Pam holds a BA in Psychology from Wheaton College and a MA in Education from Boston University.
JIM KENNEDY is one of the most respected training and development experts in the bay area. His extensive background includes success in sales and management positions in three industries. Jim was Training Director for World Savings before forming his own business in 1987. For the last 14 years, Jim has helped his clients solve business problems with his combined expertise in training and organizational development. He has authored numerous training programs and customized organizational development interventions. Jim is also a top-level facilitator/trainer on topics including: Team Building, Consultative Selling Strategies, Interviewing Skills, and Leadership Skills.
Jim has a BA in Behavioral Sciences from UC Berkeley and a MA in Organizational Development from University of San Francisco.
BRENT KOSTIW has over twenty years of business experience. His work focuses on helping individuals and teams enhance their learning, effectiveness and fulfillment.
Through educating and coaching he implements an action learning approach to help clients realize opportunities, potential, and journeys for sustained long term change.
He has attained Master Training status on the following topics - Change Management, Effective Meetings, Management and Leadership Development, Performance Management, Coaching for Success, Interviewing Excellence, Staffing, Personal and Team Objective Setting, Herrmann's Whole Brain Thinking® methodology, DiSC Profile, Zenger Folkman Extraordinary Leader 360 Assessment, The Booth Company 360 Solutions and Team Building. Brent has developed and directed Human Resource, Training and Organization Development departments.
He holds a BS in Management and a MS in Organization Development from Pepperdine University, a SPHR certification from the Society for Human Resources Management and has completed the Co-Active Coaching training through the Coaches Training Institute.
HOWARD MILLER, a detail, results-oriented individual with outstanding presentation and communication skills, teaches management skills to new managers, seasoned managers, entrepreneurs and executives. He uses his skills as a trainer, facilitator, and executive/management/business coach to help his clients utilize their internal behaviors and styles to maximize communication and productivity skills. This results in a clearer vision and mission, specific and measurable goals and actions, and more strategies to ensure financial, professional and personal success!
Howard has a Bachelor of Science, Cum Laude, from the State University of New York at Albany, Albany, NY, a Certificate in Training and Human Resource Development from University of California, Berkeley, and graduated from the Coaches Training Institute (CTI) in San Rafael, California.
LINDA PRICE is an internationally known trainer who works with technology-driven companies in the areas of management development, communication, conflict management using the Myers Briggs Type Indicator, customer service, and team building. Her 30 years of professional experience in high-tech companies include: Executive Coaching, Sales Training Manager, and HR Director. Since 2001, Linda has conducted programs for the IEEE Engineering Management Society, Silicon Valley Chapter.
Ms. Price lectures at universities in business management, human resources, organizational behavior, and communication. Linda hosted a television talk show on business, special interest, and social awareness issues.
Linda holds a master's degree in Management Development.
MARTIN WOODROW is an experienced executive coach and business leader with over 20 years experience helping executives, senior managers, and mid-level managers in achieving their personal, professional, and corporate objectives. Martin's corporate background includes global responsibility as Sr. Director for KLA-Tencor's Executive Development Program, which became the benchmark in the high-tech industry and was recognized by Training Magazine's Top 100 Training Organizations between 2002 and 2006. Martin holds Master's degrees in Education and Organizational Management.
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Contact: info@effectivetraining.com
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