Managing and Leading Change
In this workshop, you will learn what change management is, the keys to successful change, understanding the psychology of change, and the change management process. Participants will also learn 10 Things to Remember About Change Management and leave with a personalized action plan based on the day's learnings.
The course is highly interactive, with individual and group exercises to keep the pace engaging and reinforce learning.
Pre-requisite
Pre-Test on Change Management Knowledge
Key Topics
What is Change Management?
- Review of Current Change Models - Kotter, ProSci, etc.
- Goals of Any Change Management Program
- Increase probability of success
- Address employee resistance to change
- Build change competency in the organization
- Help keep projects on schedule, etc.
- The Change Problem - Change as a "how," "what" and "why" problem
Keys to Successful Change
The Right Mix Factor - factors in selecting a change strategy
Critical Success Factors
Management Obstacle Factors
Reasons for Resistance:
- Reason #1: People react differently to change
- Reason #2: Everyone has fundamental needs that have to be met
- Reason #3: Change often involves a loss, and people go through the "loss curve"
- Reason #4: Expectations need to managed realistically
- Reason #5: Fears have to be dealt with
Understanding the Psychology of Change
The ADKAR Model for Change
The Psychology of Change
- What the sender says and what a receiver hears can be two very different messages.
- Resistance is normal
- Incremental versus Radical Change
- Process of individual change in 5 key steps
Connecting Change Management to Business Strategies
Change Management Process - an overview
- Phase 1: Preparing the Change - Define your strategy, prepare your team, and develop your sponsorship model
- Phase 2: Managing the Change - Develop your plan, take action, and implement the plan
- Phase 3: Reinforcing the Change - Collect and analyze feedback; diagnose gaps, manage resistance, and implement corrective actions; and celebrate successes
10 Things to Remember about Change Management
- Address the "human side"
- Start at the top with the leadership team
- Involve every layer
- Make the formal case - the real cause for change
- Create ownership - a zealot for change
- Communicate, communicate, communicate the message
- Address the organization's culture and sub-cultures
- Create a "desired state" culture
- Prepare for the unexpected
- Speak to the "individual"
Post Class Activity
Post-Test - Change Management Knowledge
Appendix: Change Management Resources
Instructor
MARTIN WOODROW is an experienced executive coach and business leader with over 20 years experience helping executives, senior managers, and mid-level managers in achieving their personal, professional, and corporate objectives. Martin's corporate background includes global responsibility as Sr. Director for KLA-Tencor's Executive Development Program, which became the benchmark in the high-tech industry and was recognized by Training Magazine's Top 100 Training Organizations between 2002 and 2006. Martin holds Master's degrees in Education and Organizational Management.
Onsite Delivery
Contact: info@effectivetraining.com
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