"Quality in a service or product is not what you put into it. It is what the client or customer gets out of it." - Peter Drucker
It takes two to tango. This interactive customer service course helps you to get in step with your different internal and external customers.
By understanding and adjusting to the style of the person you are dealing with, you will:
Class was flexible, but always on topic - Relevant! Tech Ed Networks, VP/CIO
Loved the exercises; they were provoking and fun. Tech Ed Networks, Human Resources Manager
LINDA PRICE is an internationally known trainer who works with technology-driven companies in the areas of management development, communication, conflict management using the Myers Briggs Type Indicator, customer service, and team building. Her 30 years of professional experience in high-tech companies include: Executive Coaching, Sales Training Manager, and HR Director. Since 2001, Linda has conducted programs for the IEEE Engineering Management Society, Silicon Valley Chapter.
Ms. Price lectures at universities in business management, human resources, organizational behavior, and communication. Linda hosted a television talk show on business, special interest, and social awareness issues.
Linda holds a master's degree in Management Development.