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Mobilizing Cross-Functional Teams Under the Pressure of Now |
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1 day
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Phil Hallstein
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Unfortunately, many teams - particularly cross-functional teams - are simply not effective in tracking, re-negotiating or completing their commitments with each other or their customers. This condition produces overwhelm, distrust, anxiety and dissatisfied customers. We give your employees a new ability to observe for themselves what is missing and to begin the process of putting into place the specific management practices, standards and conversations necessary to mobilize themselves and their teams.
Our solution is to first show your teams that they are immersed in a network of commitments and then help them manage that network to complete their work on time and on budget. Consistently producing customer satisfaction requires making offers or responding to requests, negotiating effectively, making and fulfilling promises and then assuring that their customers have been satisfied. This simple but powerful framework is also the basis for establishing the value you can put on any project for your customers.
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Teams and team leaders are under a siege of change. The constant flow of new members, priority projects and increasing customer demands challenge the most effective teams. How do you or your managers respond to the increasing demand to produce results quickly? To working with people who come from different disciplines and are just getting to know each other?
This pace requires teams that can:
- Build trust and create the willingness to speak honestly and listen openly,
- Report and resolve problems quickly,
- Define practices for coordinating with each other and with their primary customers,
- Continuously assess team capabilities, resources and project roadblocks,
- Build management practices for anticipation, timely reporting, creating regular customer interaction, service recovery, and for managing “virtual” teams,
- Establish shared standards for measuring effectiveness and value of their work, and
- Maintain the most appropriate work mood: urgency (without panic), resolution (without rigidity) or intensity (without overwhelm).
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