This module will provide
a complete synopsis of business etiquettes and ways to master it.
Participants will go through a series of videos, hands on session,
activities, and situational analysis exercises to appreciate these
concepts.
The participant will be
able to
Understand
the importance of professional behavior at the work
place.
Understand
and Implement etiquettes in workplace.
Understand
and implement the basic etiquette of telephone and
dining.
Follow
and implement corporate etiquette.
Three
basics for meeting people in business environments
Handshakes
Introductions
Personal
hygiene and grooming
Critical
first impressions
Business
attire
Workplace
etiquette
Etiquette
with colleagues, guests and visitor
Etiquette
at business meetings
Meeting
the expectations of senior management
Business
communication etiquette
Telephone
etiquette, answering machine, voice mail etc.
