In today’s competitive environments, influence and collaboration skills are no longer an option, but must-haves. Organizations can be challenging work environments when communication lines break down and are not running smoothly among employees and ...

The transition from individual contributor to manager can be the most challenging shift of a career. Managing demands a deep appreciation of different individual working styles and ...

The volatility of today's market can bring out the best in some people and the worst in others. The truism, "the only person you can change is yourself," is the key factor in managing yourself and others in difficult situations. And while it seems simple, it is not often easy. In this webinar we address the age-old question: what makes difficult people difficult? And then we develop techniques for understanding and working with these difficult behaviors. And when all else fails, we look at stress management strategies to cope and thrive in the difficult times.

You will leave the course able to state the role of EQ in your effectiveness as a leader and list the business case for EQ. The pre-course on-line assessment and interpretation during the course will provide insight into your current working relationships and help you prioritize areas for improvement.

Research shows a direct link between effective management skills and engaging leadership and an employee’s motivation and productivity. Whether you are a new or experienced manager, managing people is one of the toughest – and most rewarding roles – you’ll ever have. The goal of this program is to support you in learning new skills and habits so that you can be successful and recognized as a great manager and leader.