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Coaching for Results

May 21

Qualcomm, Inc. – SCL
Building B - Room 128, 3165 Kifer Road
Santa Clara, CA United States

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Length: 1 day


Successful managers achieve their goals through effective coaching for performance, development, and change. A coaching style of leadership involves a shift from telling to asking. It helps break the cycle of an employee depending on a manager for a solution. A coach encourages the individual to resolve an issue on their own through effective questions, listening, clarifying, and giving feedback. This highly-interactive one-day skills-based course, provides you with the tools, models, and practice to have those meaningful connections and conversations
that lead to increased trust, motivation, and productivity.

Learning Objectives

  • Understand what coaching is and isn’t
  • Recognize the difference between directing and coaching
  • Learn key coaching skills: questioning, listening, giving feedback, and goal setting
  • Coach for positive and corrective feedback using the SBI+C Model
  • Coach for development using the GROW model
  • Practice coaching skills through role plays for performance, development, and change


Key Topics

  • Coaching Defined
  • Types of Coaching: For Performance, For Development, and For Change
  • Characteristics of Directing vs. Coaching
  • Key Coaching Skill #1: Building Trust
  • Key Coaching Skill #2: Working Style Flexibility
  • Key Coaching Skill #3: Asking Powerful Questions
  • Key Coaching Skill #4: Active Listening
  • Coaching Model for Positive and Constructive Feedback
  • The GROW Model Structure for Coaching Conversations
  • Coaching for any Kind of Change
  • Coaching Scenarios and Role Plays