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Effective Communication – Qualcomm Only Event

November 28

Qualcomm, Inc. – SJ
Building E – Room 185, 1700 Technology Dr.
San Jose, CA United States

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Course Length: 1 day

Overview: Without a context of mutual value, trust and respect, techniques alone prove useless. This one-day course asks participants to evaluate their current communication environment according to these standards. We then begin to examine the four primary communication skills – avoiding misunderstandings through unchecked assumptions by aligning context, delivering difficult messages through resistance by reframing, listening through difference by using active/empathic listening, and gaining agreement through clear goal setting through the use of S.M.A.R.T. criteria – so that participants understand how to improve their working relationships in any situation.

Participants will learn a set of best practices that enables them to re-establish mutual value, trust and respect and, in the process, resolve conflict that stands in the way of their effectiveness and personal well-being.

This is a highly experiential course applicable for people at every level of the organization.



  • Identify things that we may be doing or failing to do that contribute to difficult communication.
  • Build rapport and be valued as a strategic partner
  • Apply S.M.A.R.T. criteria to set clear, mutually agreed upon objectives.
  • Resolve questions of competence through effective application active and empathic listening.
  • Listen through difference to build influence


Key Topics

  • Identify actions that may contribute to difficult communication.
  • Learn the three levels of listening
  • Learn the eight blocks to effective listening
  • How to stop defending
  • Value Clarification: Out to Lunch Game
  • Listening through differences to manage conflict
  • How values filter what we hear
  • The Communication Triangle
  • SMART criteria for clear communication
  • Learn situational speaking to deliver difficult messages




Qualcomm employees are to charge their course fees using a company credit card OR a personal credit card and then submit a request for reimbursement.  Participants MAY NOT select the “Check Payment/Purchase Order/Other” option for this course.



The material and instructor were great!– St. Jude Medical, Supervisor Clinical Adminstration

Very knowledgeable instructor; very clear goals and instructions– Maxim Integrated Products, Business Manager