Emotional Intelligence at Work
1117 S. California Ave.
Palo Alto, CA 94304 United States
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“No doubt emotional intelligence is more rare than book smarts, but in my experience it is actually more important in making a leader.” . . . Jack Welch
The demands of global competition and the speed of change mean you have to achieve unprecedented levels of collaboration, teamwork and direct communication. Leaner, flatter and more fluid organizations expect you have to optimize your personal resources.
One powerful resource is high Emotional Intelligence. This can make a positive difference to the quality of decision making, leadership, customer loyalty, creativity and innovation. The key to competitive advantage in the knowledge-driven economy is behaving in a more emotionally intelligent way. In so doing, you can harness the potential of the organization’s greatest asset – people.
EQi measures the ability, capacity, or skill to perceive, assess, and manage the emotions of oneself, of others, and of groups. In this course, you will gain the ability to sense, understand, and effectively apply the power and acumen of emotions as a source of human energy, information, connection, and influence.
You will leave the course able to state the role of EQ in your effectiveness as a leader and list the business case for EQ. The pre-course on-line assessment and interpretation during the course will provide insight into your current working relationships and help you prioritize areas for improvement.
- Self-Regard: respecting oneself; confidence
- Self-Actualization: pursuit of meaning; self-improvement
- Emotional Self-Awareness: understanding own emotions
- Emotional Expression: constructive expression of emotions
- Assertiveness: communicating feelings, beliefs; non-offensive
- Independence: self-directed; free from emotional dependency
- Interpersonal Relationships: mutually satisfying relationships
- Empathy: understanding, appreciating how others feel
- Social Responsibility: social consciousness; helpful
Decision Making Scales
- Problem Solving: find solutions when emotions are involved
- Reality Testing: objective; see things as they really are
- Impulse Control: resist or delay impulse to act
Stress Management Scales
- Flexibility: adapting emotions, thoughts and behaviors
- Stress Tolerance: coping with stressful situations
- Optimism: positive attitude and outlook on life