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Emotional Intelligence at Work

April 17

Building B/EDO Classroom 1, 690 E. Middlefield Rd.
Mountain View, CA 94043 United States

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Course Length: 1 day

The demands of global competition and the speed of change mean you have to achieve unprecedented levels of collaboration, teamwork and direct communication. Leaner, flatter and more fluid organizations expect you have to optimize your personal resources.

One powerful resource is high Emotional Intelligence. This can make a positive difference to the quality of decision making, leadership, customer loyalty, creativity and innovation. The key to competitive advantage in the knowledge-driven economy is behaving in a more emotionally intelligent way. In so doing, you can harness the potential of the organization’s greatest asset – people. EQi measures the ability, capacity, or skill to perceive, assess, and manage the emotions of oneself, of others, and of groups. In this course, you will gain the ability to sense, understand, and effectively apply the power and acumen of emotions as a source of human energy, information, connection, and influence. You will leave the course able to state the role of EQ in your effectiveness as a leader and list the business case for EQ.

Pre-work: Participants are required to take a 30-minute online assessment (BarOn EQ-i) prior to the session. The pre-course on-line assessment and interpretation during the course will provide insight into your current working relationships and help you prioritize areas for improvement.

Key Topics

Intrapersonal Scales

  • Self-Regard
  • Emotional Self-Awareness
  • Assertiveness
  • Independence
  • Self-Actualization

Interpersonal Scales

  • Stress Tolerance
  • Impulse Control
  • General Mood Scales


  • Social Responsibility
  • Interpersonal Relationship
  • Adaptability Scales

Reality Testing

  • Flexibility
  • Problem Solving
  • Stress Management Scales

General Mood

  • Optimism
  • General Happiness