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Emotional Intelligence – keep description

August 19

149 Commonwealth Drive
Menlo Park, CA 94025 United States

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1 day


“Are You Emotionally Intelligent?” 

According to the Harvard Business Review, emotional intelligence is a key leadership skill—and for a leader to truly be effective, they must be masterful at managing their relationships in a positive way… It’s not that IQ and technical skills are irrelevant. They do matter, but…they are the entry-level requirements for leadership positions. Research shows that emotional intelligence is the sine qua non of leadership. Without it, a person can have an analytical mind, and an endless supply of smart ideas, but still won’t make a great leader.

Emotional intelligence (EQ) is the ability to identify and manage your emotions, as well as to interact effectively with other people’s emotions. In this course you will take an EQ online assessment to evaluate the role of EQ in your effectiveness as a leader and help you prioritize areas for improvement.


Key Topics

The Physiology of Emotion

  • The Unconscious and Conscious Response Sequence

Differentiate EQ, IQ and Personality

  • Four Personality Styles
  • Characteristics of Each Style


  • Self-Regard: respecting oneself; confidence
  • Self-Actualization: pursuit of meaning; self-improvement
  • Emotional Self-Awareness: understanding own emotions


  • Emotional Expression: constructive expression of emotions
  • Assertiveness: communicating feelings, beliefs; non-offensive
  • Independence: self-directed; free from emotional dependency


  • Interpersonal Relationships: mutually satisfying relationships
  • Empathy: understanding, appreciating how others feel
  • Social Responsibility: social consciousness; helpful

Decision Making

  • Problem Solving: find solutions when emotions are involved
  • Reality Testing: objective; see things as they really are
  • Impulse Control: resist or delay impulse to act

Stress Management

  • Flexibility: adapting emotions, thoughts and behaviors
  • Stress Tolerance: coping with stressful situations
  • Optimism: positive attitude and outlook on life



The course provided me the awareness with valuable content in terms of getting win-win situations from all kinds of colleagues and customers.– Align Technology, Head of Global Supply Chain Management

I work with many levels in my organization, so this course training is imperative to helping me deal with various personalities.– Palo Alto Networks, Supply Planning Manager