Virtual

STRENGTHEN YOUR PERSONAL PRESENCE*

STRENGTHEN YOUR PERSONAL PRESENCE* DELIVERY MODE Virtual OVERVIEW Physical behaviors are some of the most overlooked components of communication effectiveness. What you do gesturally, facially, vocally, rhythmically always has an effect on your listeners at some level. Therefore, your unique combination of physical behaviors will either support your credibility or detract from it. This is …

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PREPARING CONTENT FOR POWERFUL PRESENTATIONS

PREPARING CONTENT FOR POWERFUL PRESENTATIONS DELIVERY MODES In-Person  Virtual OVERVIEW This is a webinar for individual contributors and managers who want to improve their ability to get messages across to management in project review and project proposal presentations. By examining the differing perspectives of business-focused and technology-focused people, you’ll learn to focus your presentation on …

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SKILLFUL COMMUNICATION

SKILLFUL COMMUNICATION DELIVERY MODE Virtual Format: Live Interactive Online  Length: 2 hours Overview Demanding deadlines, changing priorities, unrealistic expectations, unfair treatment… can be challenging on many levels.  In today’s work environment, interpersonal communications can either destroy or build strong partnerships. This course provides best practices on how to be a skillful communicator in challenging situations.  …

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STRATEGIC THINKING

STRATEGIC THINKING DELIVERY MODE Virtual OVERVIEW Strategic Thinking is the mental process, applied by an individual or a team, which considers ways to enhance the value they bring to the organizations or internal/external customers they serve. The class outlines strategic thinking from a number of different conceptual perspectives, but always with an eye toward how …

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COMMUNICATING AS A MANAGER

COMMUNICATING AS A MANAGER DELIVERY MODE Virtual KEY TOPICS Knowing Your Working Style Understanding why individual working styles are important Defining what a working style is and what it is not Identifying the working style that best describes you Recognizing all four working styles’ strengths and blind spots Demonstrating flexibility to get the best results …

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DELEGATING, GOAL SETTING AND ENGAGEMENT (VIRTUAL)

DELEGATING, GOAL SETTING AND ENGAGEMENT (VIRTUAL) DELIVERY MODE Virtual Delegating for Results Recognizing the challenges to delegation Identifying and using a five-step delegation process Assessing the employee’s ability and motivation Applying the Freedom to Act model Setting Clear Goals and Expectations Communicating company goals Aligning department, project and individual goals and expectations Creating SMART goals …

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BE A TRUSTED ADVISOR

BE A TRUSTED ADVISOR DELIVERY MODES In-Person  Virtual OVERVIEW This course focuses on the mindset and skillset required to build successful long-term internal and external relationships by being a Trusted Advisor. Customer- facing professionals have many opportunities to build or erode the customer’s trust, confidence, and utilization of products and – ultimately – loyalty. In …

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CUSTOMER SERVICE EXCELLENCE IN EMAIL

CUSTOMER SERVICE EXCELLENCE IN EMAIL DELIVERY MODES In-Person  Virtual OVERVIEW Ensure that customer-facing employees provide professional, top-notch service in their email writing. The objective of this training is to craft focused emails that are clear and concise and help to build and maintain positive relationships with clients.     KEY TOPICS Decide when to email versus …

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