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Successful managers achieve their goals through effective coaching for performance, development and change. A coaching style of leadership involves a shift from telling to asking. It helps break the cycle of an employee depending on a manager for a solution.

A coach encourages the individual to resolve an issue on their own through effective questions, listening, clarifying and giving feedback. This highly-interactive four-hour skills-based course, provides you with the tools, models and practice to have those meaningful conversations that lead to increased trust, motivation and productivity.


  • Define what coaching means  
  • Describe the attributes of an effective coach 
  • Recognize the difference between directing and coaching 
  • Learn key coaching skills: questioning, listening, giving feedback and goal setting
  • Coach through asking powerful questions
  • Practice coaching skills through exercises and role plays 
  • Describe the situation and approach to Coach for Performance 
  • Coach for development using the GROW model
  • Develop active listening techniques
  • Coach for positive and corrective feedback using the SBIC Model
  • Understand different mindsets during times of change
  • Role play coaching scenarios and providing feedback to participants
  • Create a personal Coaching Action Plan