Onsite Course Description

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Clear Policy, Process and Procedure Writing

Length
1-2 days

Overview
Learn an efficient and effective approach to creating organized, clear and concise policies, processes and procedures. The improved documentation will increase compliance and enable employees to produce predictable outcomes both safely and efficiently.

Who should attend:
Compliance employees, manufacturing engineers, operational management, test engineers and anyone who writes procedures.

Key Topics

  • Target policies and procedures to project goal requirements and conditions and audience needs
  • Understand the differences in policy, process and procedure content
  • Organize content before writing
  • Cluster to cut writing time, categorize items and develop headings
  • Order your ideas for standardized policy or procedure layout
  • Use a checklist to ensure quality in documentation
  • Learn the best-practice formatting techniques for policies and procedures
  • Check for specific, concrete wording
  • Avoid evasive vocabulary, wordy phrases and corporate jargon
  • Review processes and procedures for clarity, usability and brevity
  • Use the imperative verb form for procedures to create direct, concise instructions
  • Apply 10 tips for writing easily understood policies and procedures

Additional topics for two-day version:

  • Achieve flow by varying sentence types and using transitions
  • Apply proper sentence mechanics
  • Craft work procedures and instructions
  • Write clear and complete summaries of meetings and reports
  • Use formatting to show emphasis
  • Revise writing by others
    Note:Two-day course includes additional writing application and a peer-review session.

 

Reviews

This course gave me the confidence to better understand the communication, writing and documentation methods of business. It also motivated me to improve my own communication standards.– Diodes, Inc., Design Director

I appreciated the numerous business examples this course offered. A big takeaway was learning the difference between a process and procedure because those terms are often used incorrectly.– Winslow Automation, Process Engineer

This course is available only by special request in this geography. Please give us a call today at 1-408-441-8881 or send us an email using the contact form on this site.

This course is available only by special request in this geography. Please give us a call today at 1-408-441-8881 or send us an email using the contact form on this site.

This course is available only by special request in this geography. Please give us a call today at 1-408-441-8881 or send us an email using the contact form on this site.