Webinar Course Description

Go Back

Coaching for Results

Two 2-hour sessions delivered over two consecutive days



Successful managers achieve their goals through effective coaching for performance, development, and change. A coaching style of leadership involves a shift from telling to asking. It helps break the cycle of an employee depending on a manager for a solution. A coach encourages the individual to resolve an issue on their own through effective questions, listening, clarifying, and giving feedback. This highly-interactive one-day skills-based course, provides you with the tools, models, and practice to have those meaningful connections and conversations that lead to increased trust, motivation, and productivity.

Session I Learning Objectives

  • Define what coaching means
  • Describe the attributes of an effective coach
  • Recognize the difference between directing and coaching
  • Learn key coaching skills: questioning, listening, giving feedback, and goal setting
  • Coach through asking powerful questions
  • Practice coaching through exercises and role plays

Key Topics – Session I

  • Understand what coaching is and isn’t
  • Three Types of Coaching: For Performance, For Development, and For Change
  • Recognize the difference between directing and coaching
  • Key Coaching Skill #1: Building Trust
  • Key Coaching Skill #2: Working Style Flexibility
  • Key Coaching Skill #3: Asking Powerful Questions
  • Key Coaching Skill #4: Active Listening
  • Adapt Your Coaching
  • Benefits of Knowing Working Styles


Session II Learning Objectives

  • Describe the situation and approach to Coach for Performance
  • Coach for development using the GROW model
  • Develop active listening techniques
  • Coach for positive and corrective feedback using the SBI+C Model
  • Understand different mindsets during times of change
  • Role play coaching scenarios and provide feedback to participants
  • Put together a personal Coaching Action Plan

Key Topics – Session II

  • Key Coaching Skill #3: Asking Powerful Questions and Examples
  • Coaching Through Questions
  • Key Coaching Skill #4 Listening
  • Listening Blocks
  • Active Listening Responses and Practice
  • The GROW Model Structure for Coaching Conversations
  • Coaching for Performance using the SBI+C Model
  • Feedback Guidelines for Performance Coaching
  • Coaching for any Kind of Change
  • Practice coaching skills through role plays for performance, development, and change