Webinar Course Description

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Collaborative Consulting Skills

4 hours

To deliver superior consulting-level results to the organization it serves, employees at all levels of the organization must:

  • Understand how to effectively blend their technical expertise with superior communication and collaborative skills
  • Apply their knowledge in a wide variety of situations
  • Tailor their advice to┬ámultiple stakeholders with differing personality styles and varying needs and wants.

This class is specifically designed to provide technical professionals with the tools needed to generate this high level of business acumen and proactive business participation.

Key Topics

  • Understand and apply the Five-Step Consulting Model
    • Setting up a relationship
    • Establishing needs
    • Recommending solutions
    • Valuing objections
    • Executing – next steps
  • Understand stakeholders needs
  • Demonstrate superior communication
  • Develop a personal reputation as a trusted advisor
  • Use interview techniques to uncover needs
  • Manage expectations successfully
  • Inspire long-term loyalty
  • Build collaborative and team relationships
  • Food for thought
  • Various mini-case scenarios that help illustrate pains and payoffs

Key Takeaways

  • Understanding the SERVE consulting methodology
  • Techniques for building client trust and long term relationships
  • Ways to build your professional reputation
  • Novel approaches to communicating with internal clients and others