Communicating as a Manager

Length
2 hours

Overview

Managing people demands a deep appreciation of different individual working styles and having the flexibility to deal with those differences effectively. Listening non-judgmentally and communicating transparently are keys to be a successful manager.

Two Key Topics

1. Know Your Working Style

• • Understanding why individual working styles are important to teams
  • Defining what a working style is and what it is not
  • Identifying the working style that best describes you
  • Recognizing all four working styles’ strengths and blind spots
  • Demonstrating flexibility to get the best results

2. Communicating Effectively

• • Recognizing communication stoppers
  • Communicating starts with listening non-judgmentally
  • Balancing inquiry and advocacy
  • Seeking to understand others’ perspective and rationale
  • Asking open and close-ended questions
  • Articulating your viewpoint and rationale