Communicating as a Manager

Length
2 hours

Overview
Managing people demands a deep appreciation of different individual working styles and the flexibility to deal with those differences and optimize the outcome.

Learning Objectives

• Define what a working style is and what it is not
• Describe all four working styles along with the benefits and drawbacks
• Identify the working style that best describes you
• Recognize the working styles of others and tips to increase your effectiveness
• Encourage open communication and respect all viewpoints 

Key Topics

Know Your Working Style

• Why understanding individual working styles is important to you as a manager
• Benefits of knowing the four different working styles
• Gaining insight into your preferred styles of working and communicating
• Knowing the strengths and drawbacks of your preferred working style
• Recognizing the working styles of others
• Demonstrating flexibility to get the best results

Communicating Effectively

• The 3 Cs of effective communication
• Identifying the four types of listening
• Distinguishing between inquiry and advocacy
• Seeking to understand others’ thinking and rationale
• Asking open-ended questions to understand their viewpoint
• Acknowledging the other person’s thoughts and feelings
• Surfacing assumptions
• Articulating your ideas and viewpoint
• Five actions for effective communication and listening