Webinar Course Description

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Communicating as a Manager

2 hours


Managing people demands a deep appreciation of different individual working styles and having the flexibility to deal with those differences effectively. Listening non-judgmentally and communicating transparently are keys to be a successful manager.

Two Key Topics

1. Know Your Working Style

    • Understanding why individual working styles are important to teams
    • Defining what a working style is and what it is not
    • Identifying the working style that best describes you
    • Recognizing all four working styles’ strengths and blind spots
    • Demonstrating flexibility to get the best results

2. Communicating Effectively

    • Recognizing communication stoppers
    • Communicating starts with listening non-judgmentally
    • Balancing inquiry and advocacy
    • Seeking to understand others’ perspective and rationale
    • Asking open and close-ended questions
    • Articulating your viewpoint and rationale