Go BackCommunicating as a Manager
Length
2 hours
Overview
Managing people demands a deep appreciation of different individual working styles and having the flexibility to deal with those differences effectively. Listening non-judgmentally and communicating transparently are keys to be a successful manager.
Two Key Topics
1. Know Your Working Style
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- Understanding why individual working styles are important to teams
- Defining what a working style is and what it is not
- Identifying the working style that best describes you
- Recognizing all four working styles’ strengths and blind spots
- Demonstrating flexibility to get the best results
2. Communicating Effectively
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- Recognizing communication stoppers
- Communicating starts with listening non-judgmentally
- Balancing inquiry and advocacy
- Seeking to understand others’ perspective and rationale
- Asking open and close-ended questions
- Articulating your viewpoint and rationale