Webinar Course Description

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Customer Centric Mindset

2-hour webinar

Learning Objectives: At the end of the webinar, participant will be able to:

  • Define what Customer Centric is and why it is important now
  • Differentiate between Customer Centric, Customer Experience, Customer Success and Customer Service
  • Articulate the differences between being “service oriented” vs. being Customer Centric-oriented with respect to their job.
  • Explain how to brainstorm with a Customer Centric Mindset
  • Explain the differences in being Customer Centric towards Internal vs. External Customers
  • Suggest ways to monitor and measure that their function/department is being Customer Centric


Key Topics

  • What is Customer Centric?
  • Why is it different than Customer Success, Customer Service and Customer Experience?
  • What is the reason/need to be Customer Centric now?
  • How can we view/perform your role in a more Customer Centric Manner?
  • What are Best Practices for being Customer Centric?
  • How to brainstorm with a Customer Centric view
  • How to consider External and Internal customer considerations for being Customer Centric?