Length Two 90-minute sessions on consecutive days
Ensure that customer-facing employees provide professional, top-notch service in their email writing.
The objective of this training is to craft focused emails that are clear and concise and help to build and
maintain positive relationships with clients.
This online training provides practical techniques to write subject lines that get attention, apply a format
that highlights the most important elements of the message and strike a friendly, respectful tone. As a
result, management can rest assured that employees write in a way that prevents miscommunication and
the possibility of customer relationship issues. Employees will be able to implement the best practices in
customer service and email the very next time they craft a message to a customer.
The training includes three key components: