People whose success at work depends on their ability to listen effectively to customers, colleagues, and employees.
Listening is a foundational skill that allows you to fulfill all your other work responsibilities. Effective listening encourages others to be open and honest so that you understand what is really happening. This allows you to get the information you need to take action and is essential for success in complex and fast-changing business situations. This Webinar defines the importance of effective listening in business and identifies the key characteristics of high quality listening. Participants learn tips and techniques for using silence, reading nonverbal cues, probing for more information, and empathizing.