People whose success at work depends on their ability to form positive interpersonal relationships
Contributing effectively at work requires two broad areas of expertise: technical competencies and interpersonal skills. While technical competencies are necessary, they are insufficient. In fact, 70 to 80 percent of people who fail at their jobs do so because they are inept at dealing with other people. This Webinar defines the three most fundamental interpersonal skills – listening, assertiveness, and conflict management – and describes how effective communication is at the core of positive interpersonal relationships. Participants learn the overall goals and key principles of effective communication, as well as the primary reasons why people often do not communicate well.