Webinar Course Description

Go Back

Developing Interpersonal Skills

2 hours

Intended Audience

People whose success at work depends on their ability to form positive interpersonal relationships


Contributing effectively at work requires two broad areas of expertise: technical competencies and interpersonal skills. While technical competencies are necessary, they are insufficient. In fact, 70 to 80 percent of people who fail at their jobs do so because they are inept at dealing with other people. This Webinar defines the three most fundamental interpersonal skills – listening, assertiveness, and conflict management – and describes how effective communication is at the core of positive interpersonal relationships. Participants learn the overall goals and key principles of effective communication, as well as the primary reasons why people often do not communicate well.


  • Define communication as the essence of interpersonal effectiveness
  • Identify the goals and principles of effective interpersonal communication
  • Define the fundamental interpersonal communication skills
  • Describe the major barriers to effective interpersonal communication and ways to overcome them

Key Topics

  • Interpersonal skills and communication
  • Interpersonal communication
  • The importance of meta skills
  • The goals of interpersonal communication
  • Congruence and incongruence among communication channels
  • Listening, assertiveness, and conflict management
  • The importance of balancing listening and assertiveness
  • Mindset and interpersonal communication
  • Building interpersonal skills