Onsite Course Description

Go Back

Effective Communication

Length
1 day

Overview
In this course, you will examine the three primary communication skills – clear goal setting, making the message audience-appropriate and active and empathic listening and understand how to improve your working relationships in any situation. This is a highly experiential course applicable for people at every level of the organization.

Key Topics

  • Identify actions that may contribute to difficult communication.
  • Learn the three levels of listening
  • Learn the eight blocks to effective listening
  • How to stop defending
  • Value Clarification: Out to Lunch Game
  • Listening through differences to manage conflict
  • How values filter what we hear
  • The Communication Triangle
  • SMART criteria for clear communication
  • Learn situational speaking to deliver difficult messages

Key Topics

  • Identify actions that may contribute to difficult communication.
  • Learn the three levels of listening
  • Learn the eight blocks to effective listening
  • How to stop defending
  • Value Clarification: Out to Lunch Game
  • Listening through differences to manage conflict
  • How values filter what we hear
  • The Communication Triangle
  • SMART criteria for clear communication
  • Learn situational speaking to deliver difficult messages

Key Topics

  • Identify actions that may contribute to difficult communication.
  • Learn the three levels of listening
  • Learn the eight blocks to effective listening
  • How to stop defending
  • Value Clarification: Out to Lunch Game
  • Listening through differences to manage conflict
  • How values filter what we hear
  • The Communication Triangle
  • SMART criteria for clear communication
  • Learn situational speaking to deliver difficult messages

Key Topics

  • Identify actions that may contribute to difficult communication.
  • Learn the three levels of listening
  • Learn the eight blocks to effective listening
  • How to stop defending
  • Value Clarification: Out to Lunch Game
  • Listening through differences to manage conflict
  • How values filter what we hear
  • The Communication Triangle
  • SMART criteria for clear communication
  • Learn situational speaking to deliver difficult messages