Onsite Course Description

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Effective Communication

Length
1 day

Overview
In this course, you will examine the three primary communication skills – clear goal setting, making the message audience-appropriate and active and empathic listening and understand how to improve your working relationships in any situation. This is a highly experiential course applicable for people at every level of the organization.

Key Topics

  • Identify actions that may contribute to difficult communication.
  • Learn the three levels of listening
  • Learn the eight blocks to effective listening
  • How to stop defending
  • Value Clarification: Out to Lunch Game
  • Listening through differences to manage conflict
  • How values filter what we hear
  • The Communication Triangle
  • SMART criteria for clear communication
  • Learn situational speaking to deliver difficult messages


Reviews

Learning to listen and communicate more effectively – don’t attack or problem solve. The instructor provided great examples and lots of role playing opportunities to try out the techniques.
– Juniper Networks, Product Manager

Learning the S.M.A.R.T criteria and how to apply them. The exercises put in practice what we learned.– Juniper Networks, Finance Manager



Key Topics

  • Identify actions that may contribute to difficult communication.
  • Learn the three levels of listening
  • Learn the eight blocks to effective listening
  • How to stop defending
  • Value Clarification: Out to Lunch Game
  • Listening through differences to manage conflict
  • How values filter what we hear
  • The Communication Triangle
  • SMART criteria for clear communication
  • Learn situational speaking to deliver difficult messages


Reviews

Listening, I thought I was good at it- apparently I have to rethink my attention. This class gave me the tools to help me improve both my listening and communicating skills.– Juniper Networks-Munich, Project Manager

This class helped me understand other people’s views and communication styles and how to effectively respond to them.– Juniper Networks-Munich, PS Consultant


Key Topics

  • Identify actions that may contribute to difficult communication.
  • Learn the three levels of listening
  • Learn the eight blocks to effective listening
  • How to stop defending
  • Value Clarification: Out to Lunch Game
  • Listening through differences to manage conflict
  • How values filter what we hear
  • The Communication Triangle
  • SMART criteria for clear communication
  • Learn situational speaking to deliver difficult messages


Reviews

The use of roleplays helped show the iImportance of listening, processing and clarifying and summarizing.– Juniper Networks-Hong Kong, Customer Care

This class gave me the tools to stop defending and really listen to find common grounds.– Juniper Networks-Beijing, Sr. SRE


Key Topics

  • Identify actions that may contribute to difficult communication.
  • Learn the three levels of listening
  • Learn the eight blocks to effective listening
  • How to stop defending
  • Value Clarification: Out to Lunch Game
  • Listening through differences to manage conflict
  • How values filter what we hear
  • The Communication Triangle
  • SMART criteria for clear communication
  • Learn situational speaking to deliver difficult messages


Reviews

The section on active listening and then summarizing the communication was very enlightening. Good job.– Juniper Networks-Bangalore, QA Engineer

Learning about communication styles. I knew nothing about it before the class, but it will really help me with future communication.– Juniper Networks-Bangalore, Test Engineer II