In this course, you will examine the three primary communication skills – clear goal setting, making the message audience-appropriate and active and empathic listening and understand how to improve your working relationships in any situation. This is a highly experiential course applicable for people at every level of the organization.
Learning to listen and communicate more effectively – don’t attack or problem solve. The instructor provided great examples and lots of role playing opportunities to try out the techniques.
– Juniper Networks, Product Manager
Learning the S.M.A.R.T criteria and how to apply them. The exercises put in practice what we learned.– Juniper Networks, Finance Manager
Listening, I thought I was good at it- apparently I have to rethink my attention. This class gave me the tools to help me improve both my listening and communicating skills.– Juniper Networks-Munich, Project Manager
This class helped me understand other people’s views and communication styles and how to effectively respond to them.– Juniper Networks-Munich, PS Consultant
The use of roleplays helped show the iImportance of listening, processing and clarifying and summarizing.– Juniper Networks-Hong Kong, Customer Care
This class gave me the tools to stop defending and really listen to find common grounds.– Juniper Networks-Beijing, Sr. SRE
The section on active listening and then summarizing the communication was very enlightening. Good job.– Juniper Networks-Bangalore, QA Engineer
Learning about communication styles. I knew nothing about it before the class, but it will really help me with future communication.– Juniper Networks-Bangalore, Test Engineer II