Improve social and emotional competencies for anyone whose business success depends on working effectively with others. People managers, project leaders and team leaders particularly benefit from understanding and leveraging these competencies.
Participants assess their emotional intelligence by completing the Emotional Intelligence Appraisal online prior to the webinar. During the webinar, participants learn about “emotional hijacking” and learn how to avoid and manage these situations. Video scenarios provide insight into better understanding each of the EI competencies. Participants also identify at least one critical area where enhancing emotional skills will improve their effectiveness.