Webinar Course Description

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Giving Feedback and Handling Difficult Conversations

2 hours


Difficult conversations are an inevitable part of management. Yet, avoiding an uncomfortable conversation is costly to yourself and everyone on the team. This 2-hour webinar gives you a fact-based model on how to approach giving constructive feedback, deal with employee reactions without destroying the relationship, and achieving the desired outcome.

Giving Positive and Corrective Feedback

      • Recognizing the three types of feedback
      • Applying the Feedback Model: positive and corrective
      • Shifting from blame talk to solution talk
      • Best practices for 1:1 meetings

Dealing with Difficult Employees

    • Handling challenging issues of poor performance
    • Using the toughening-up conversation skills
    • Anticipating and dealing with emotional reactions