Webinar Course Description

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Giving Feedback and Having Difficult Conversations

2 hours


Whether you are a new or experienced manager, giving balanced feedback and having difficult conversations can be challenging. This webinar will provide you with two proven models to enhance employee performance. First, a proven model to deliver effective positive and constructive feedback and second, a model to help handle difficult conversations and employee reactions.

Two Key Topics

1. Giving Balanced Feedback

      • Identifying the three types of feedback and their impact on employees
      • Describing the best practices for giving effective feedback
      • Applying the SBI+C feedback model for providing balanced feedback
      • Delivering balanced feedback to a partner

2. Having Difficult Conversations

      • Connecting the dots from previous conversations
      • Assessing pros and cons of examples modeling difficult conversations
      • Dealing with employee reactions to feedback
      • Analyzing difficult conversation scenarios