Onsite Course Description

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Management Essentials

Length

2 days

Overview

Research shows a direct link between effective management skills and engaging leadership and an employee’s motivation and productivity. Whether you are a new or experienced manager, managing people is one of the toughest – and most rewarding roles – you’ll ever have. The goal of this program is to support you in learning new skills and habits so that you can be successful and recognized as a great manager and leader.

Key Topics

Day One:   MANAGER EFFECTIVENESS

Role of a Manager

  • The Impossible Task: Management Challenges
  • Difference between Management and Leadership
  • Best and Worst Manager Characteristics
  • How You View Yourself as a Manager

The Balancing Act

  • Individual Contribution versus Management Activity
  • Shift your Perspective: Peer to Manager
  • Analyze Your Use of Time

Lead through Values

  • Manage and Lead through Value Stands
  • Personal Leadership Values

Know Your Working Style

  • Self-Assessment: What is Your Preferred Working Style
  • Know Your Working Style Strengths and Drawbacks
  • Recognize the Working Styles of Others
  • Demonstrate Flexibility to Work Well with Others

Communicate Effectively

  • Balance Between Inquiry and Advocacy
  • Inquiry: Effective Open-Ended Questions
  • Understand the Other Person’s Viewpoint
  • Identify Four Types of Listening
  • Self-Assessment: How Well Do You Listen
  • Advocacy: Articulate Your Ideas and Viewpoint

Delegate for Results

  • Why Delegation is so Challenging
  • Five-Step Delegation Process
  • Determine Ability versus Willingness to do the Job
  • The Freedom to Act: Five Levels
  • Delegation: Dos and Don’ts

Day Two:   MANAGING PERFORMANCE

Set Clear Goals and Expectations

  • Challenges in Setting Goals for Remote Employees
  • SMART Goals and Objectives
  • Communication Model to Set Clear Expectations
  • Get Commitment versus Compliance

Give Positive and Constructive Feedback

  • Types of Feedback
  • Feedback Model: Positive and Constructive
  • Give Constructive Feedback Effectively
  • Shift from Blame to Solution Talk
  • Best Practices for Effective One-on-One Meetings

Leverage Motivation, Rewards and Recognition

  • Key Reasons Why Employees Leave
  • How to Engage Your Employees – Gallup Research
  • Employee Rewards and Incentives
  • Link Employee Motivation, Performance and Productivity

Deal with Difficult Employees

  • Challenges in Handling Poor Performers
  • Toughening-Up Conversation Model
  • Tips for Dealing with Employee Reactions
  • Handling Difficult Employee Role-Plays

Personal Action Plan

Key Topics

Day One:   MANAGER EFFECTIVENESS

  1. Role of a Manager
    • The Impossible Task: Management Challenges
    • Difference between Management and Leadership
    • Best and Worst Manager Characteristics
    • How You View Yourself as a Manager
  2. The Balancing Act
    • Individual Contribution versus Management Activity
    • Shift your Perspective: Peer to Manager
    • Analyze Your Use of Time
  3. Lead through Values
    • Manage and Lead through Value Stands
    • Personal Leadership Values
  4. Know Your Working Style
    • Self-Assessment: What is Your Preferred Working Style
    • Know Your Working Style Strengths and Drawbacks
    • Recognize the Working Styles of Others
    • Demonstrate Flexibility to Work Well with Others
  5. Communicate Effectively
    • Balance Between Inquiry and Advocacy
    • Inquiry: Effective Open-Ended Questions
    • Understand the Other Person’s Viewpoint
    • Identify Four Types of Listening
    • Self-Assessment: How Well Do You Listen
    • Advocacy: Articulate Your Ideas and Viewpoint
  6. Delegate for Results
    • Why Delegation is so Challenging
    • Five-Step Delegation Process
    • Determine Ability versus Willingness to do the Job
    • The Freedom to Act: Five Levels
    • Delegation: Dos and Don’ts

Day Two:   MANAGING PERFORMANCE

  1. Set Clear Goals and Expectations
    • Challenges in Setting Goals for Remote Employees
    • SMART Goals and Objectives
    • Communication Model to Set Clear Expectations
    • Get Commitment versus Compliance
  2. Give Positive and Constructive Feedback
    • Types of Feedback
    • Feedback Model: Positive and Constructive
    • Give Constructive Feedback Effectively
    • Shift from Blame to Solution Talk
    • Best Practices for Effective One-on-One Meetings
  3. Leverage Motivation, Rewards and Recognition
    • Key Reasons Why Employees Leave
    • How to Engage Your Employees – Gallup Research
    • Employee Rewards and Incentives
    • Link Employee Motivation, Performance and Productivity
  4. Deal with Difficult Employees
    • Challenges in Handling Poor Performers
    • Toughening-Up Conversation Model
    • Tips for Dealing with Employee Reactions
    • Handling Difficult Employee Role-Plays
  5. Personal Action Plan

Key Topics

Day One:   MANAGER EFFECTIVENESS

  1. Role of a Manager
    • The Impossible Task: Management Challenges
    • Difference between Management and Leadership
    • Best and Worst Manager Characteristics
    • How You View Yourself as a Manager
  2. The Balancing Act
    • Individual Contribution versus Management Activity
    • Shift your Perspective: Peer to Manager
    • Analyze Your Use of Time
  3. Lead through Values
    • Manage and Lead through Value Stands
    • Personal Leadership Values
  4. Know Your Working Style
    • Self-Assessment: What is Your Preferred Working Style
    • Know Your Working Style Strengths and Drawbacks
    • Recognize the Working Styles of Others
    • Demonstrate Flexibility to Work Well with Others
  5. Communicate Effectively
    • Balance Between Inquiry and Advocacy
    • Inquiry: Effective Open-Ended Questions
    • Understand the Other Person’s Viewpoint
    • Identify Four Types of Listening
    • Self-Assessment: How Well Do You Listen
    • Advocacy: Articulate Your Ideas and Viewpoint
  6. Delegate for Results
    • Why Delegation is so Challenging
    • Five-Step Delegation Process
    • Determine Ability versus Willingness to do the Job
    • The Freedom to Act: Five Levels
    • Delegation: Dos and Don’ts

Day Two:   MANAGING PERFORMANCE

  1. Set Clear Goals and Expectations
    • Challenges in Setting Goals for Remote Employees
    • SMART Goals and Objectives
    • Communication Model to Set Clear Expectations
    • Get Commitment versus Compliance
  2. Give Positive and Constructive Feedback
    • Types of Feedback
    • Feedback Model: Positive and Constructive
    • Give Constructive Feedback Effectively
    • Shift from Blame to Solution Talk
    • Best Practices for Effective One-on-One Meetings
  3. Leverage Motivation, Rewards and Recognition
    • Key Reasons Why Employees Leave
    • How to Engage Your Employees – Gallup Research
    • Employee Rewards and Incentives
    • Link Employee Motivation, Performance and Productivity
  4. Deal with Difficult Employees
    • Challenges in Handling Poor Performers
    • Toughening-Up Conversation Model
    • Tips for Dealing with Employee Reactions
    • Handling Difficult Employee Role-Plays
  5. Personal Action Plan

Key Topics

Day One:   MANAGER EFFECTIVENESS

  1. Role of a Manager
    • The Impossible Task: Management Challenges
    • Difference between Management and Leadership
    • Best and Worst Manager Characteristics
    • How You View Yourself as a Manager
  2. The Balancing Act
    • Individual Contribution versus Management Activity
    • Shift your Perspective: Peer to Manager
    • Analyze Your Use of Time
  3. Lead through Values
    • Manage and Lead through Value Stands
    • Personal Leadership Values
  4. Know Your Working Style
    • Self-Assessment: What is Your Preferred Working Style
    • Know Your Working Style Strengths and Drawbacks
    • Recognize the Working Styles of Others
    • Demonstrate Flexibility to Work Well with Others
  5. Communicate Effectively
    • Balance Between Inquiry and Advocacy
    • Inquiry: Effective Open-Ended Questions
    • Understand the Other Person’s Viewpoint
    • Identify Four Types of Listening
    • Self-Assessment: How Well Do You Listen
    • Advocacy: Articulate Your Ideas and Viewpoint
  6. Delegate for Results
    • Why Delegation is so Challenging
    • Five-Step Delegation Process
    • Determine Ability versus Willingness to do the Job
    • The Freedom to Act: Five Levels
    • Delegation: Dos and Don’ts

Day Two:   MANAGING PERFORMANCE

  1. Set Clear Goals and Expectations
    • Challenges in Setting Goals for Remote Employees
    • SMART Goals and Objectives
    • Communication Model to Set Clear Expectations
    • Get Commitment versus Compliance
  2. Give Positive and Constructive Feedback
    • Types of Feedback
    • Feedback Model: Positive and Constructive
    • Give Constructive Feedback Effectively
    • Shift from Blame to Solution Talk
    • Best Practices for Effective One-on-One Meetings
  3. Leverage Motivation, Rewards and Recognition
    • Key Reasons Why Employees Leave
    • How to Engage Your Employees – Gallup Research
    • Employee Rewards and Incentives
    • Link Employee Motivation, Performance and Productivity
  4. Deal with Difficult Employees
    • Challenges in Handling Poor Performers
    • Toughening-Up Conversation Model
    • Tips for Dealing with Employee Reactions
    • Handling Difficult Employee Role-Plays
  5. Personal Action Plan