Go BackManaging Performance
Length
2 hours
Overview
Whether you are a new or experienced manager, managing people is one of the toughest – and most rewarding – roles you’ll ever have. This webinar will give you the skills to delegate effectively, set clear performance goals and expectations and give clear and effective feedback.
Learning Objectives
- Recognize the barriers and benefits of delegation
- Identify and use a five-step delegation process
- Assess the ability and motivation of the person to whom you’re delegating
- Create SMART goals to set clear performance expectations
- Apply a feedback process to manage performance
Key Topics
Delegate for Results
- Why delegation is so challenging
- Ability versus willingness to do the job
- Five-step Delegation Model
- The Freedom to Act: Five Levels
- Delegation dos and don’ts
Set Clear Goals and Expectations
- SMART goals and objectives
- Communicating SMART goal expectations
- Getting commitment versus compliance
Give Positive and Constructive Feedback
- Types of feedback
- Feedback Model: Positive and Constructive
- Giving constructive feedback effectively
- Shifting from blame talk to solution talk