Webinar Course Description

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Managing Performance

2 hours

Whether you are a new or experienced manager, managing people is one of the toughest – and most rewarding – roles you’ll ever have.  This webinar will give you the skills to delegate effectively, set clear performance goals and expectations and give clear and effective feedback.

Learning Objectives

  • Recognize the barriers and benefits of delegation
  • Identify and use a five-step delegation process
  • Assess the ability and motivation of the person to whom you’re delegating
  • Create SMART goals to set clear performance expectations
  • Apply a feedback process to manage performance

Key Topics

Delegate for Results

  • Why delegation is so challenging
  • Ability versus willingness to do the job
  • Five-step Delegation Model
  • The Freedom to Act: Five Levels
  • Delegation dos and don’ts

Set Clear Goals and Expectations

  • SMART goals and objectives
  • Communicating SMART goal expectations
  • Getting commitment versus compliance

Give Positive and Constructive Feedback

  • Types of feedback
  • Feedback Model: Positive and Constructive
  • Giving constructive feedback effectively
  • Shifting from blame talk to solution talk

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