Managing Performance

Length
2 hours

Overview
Whether you are a new or experienced manager, managing people is one of the toughest – and most rewarding – roles you’ll ever have.  This webinar will give you the skills to delegate effectively, set clear performance goals and expectations and give clear and effective feedback.

Learning Objectives

• Recognize the barriers and benefits of delegation
• Identify and use a five-step delegation process
• Assess the ability and motivation of the person to whom you’re delegating
• Create SMART goals to set clear performance expectations
• Apply a feedback process to manage performance

Key Topics

Delegate for Results

• Why delegation is so challenging
• Ability versus willingness to do the job
• Five-step Delegation Model
• The Freedom to Act: Five Levels
• Delegation dos and don’ts

Set Clear Goals and Expectations

• SMART goals and objectives
• Communicating SMART goal expectations
• Getting commitment versus compliance

Give Positive and Constructive Feedback

• Types of feedback
• Feedback Model: Positive and Constructive
• Giving constructive feedback effectively
• Shifting from blame talk to solution talk