Problem Solving and Decision Making

Length
4 hours

Overview
This class discusses the decision making process and many of the challenges modern leaders face in making timely decisions. It covers the impacts of the human element on decision making, decision constraints, stakeholders, challenges in problem definition and other related topics.
It also includes various structured problem solving tools and exercises such as root cause analysis, brainstorming and nominal group technique.

Key Topics

Thoughts on decision making

• The hidden choice
• Why make decisions
• Why people don’t make decisions
• Ways to make a decision
• Decisions solve problems
• Decision making versus problem solving

Problem definition

• Realize a decision must be made
• Define the problem
• Define desired end state
• Define stakeholders

Problem solving process

1. Problem definition2. Decision to act on problem3. Define problem-solving scope4. Finding root cause5. Prioritizing root cause correction6. Defining potential solutions7. Select a solution

Key Takeaways

• Conceptual insights into problem solving and decision making processes
• Problem solving and final state definition techniques
• Knowledge of root cause analysis techniques
• Working knowledge of various prioritization, selection and brainstorming techniques