This class discusses the decision making process and many of the challenges modern leaders face in making timely decisions. It covers the impacts of the human element on decision making, decision constraints, stakeholders, challenges in problem definition and other related topics.
It also includes various structured problem solving tools and exercises such as root cause analysis, brainstorming and nominal group technique.
Thoughts on decision making
Problem solving process
1. Problem definition2. Decision to act on problem3. Define problem-solving scope4. Finding root cause5. Prioritizing root cause correction6. Defining potential solutions7. Select a solution