Onsite Course Description

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Team-Based Problem Solving 

Length
1 day

Overview

This course presents a five-stage model of problem solving that uses the fundamentals of Peter Senge’s systems thinking to find solutions and enhance decision-making. This powerful methodology teaches you how to identify defeating aspects of quick fixes and how to create long-term solutions. This approach demonstrates that the whole is greater than the sum of its parts and that total system collaboration is the key to high performance.

Key Topics

  • Identify the toughest chronic problems
  • Conduct situation and problem analyses
  • Test mental models and assumptions; getting to the root cause
  • Understand systems thinking fundamentals
  • Apply the five-stage problem solving methodology
  • Map the most challenging problems
  • Recognize the trouble with quick fixes that often result in negative feedback loops
  • Apply the concepts
    • Case Study One: American Motorcycle
    • Case Study Two: Craven Computer Products
  • Understand the five problem archetypes
  • Generate systems solutions
  • Turn ideas into actions — how to get it done right


Reviews

Instructor was excellent. The idea of creating and emotional connection, using effective listening techinques PRIOR to solving a problem, and then closing the loop helped frame the whole process for me. Really enjoyed the group exercises.
– Logitech, Product Manager

Tools and techniques demonstrated through group exercises made the concepts real. Really valuable experience when attended with other teammates.
– Electronic Arts, Supervisor


Key Topics

  • Identify the toughest chronic problems
  • Conduct situation and problem analyses
  • Test mental models and assumptions; getting to the root cause
  • Understand systems thinking fundamentals
  • Apply the five-stage problem solving methodology
  • Map the most challenging problems
  • Recognize the trouble with quick fixes that often result in negative feedback loops
  • Apply the concepts
    • Case Study One: American Motorcycle
    • Case Study Two: Craven Computer Products
  • Understand the five problem archetypes
  • Generate systems solutions
  • Turn ideas into actions — how to get it done right

Key Topics

  • Identify the toughest chronic problems
  • Conduct situation and problem analyses
  • Test mental models and assumptions; getting to the root cause
  • Understand systems thinking fundamentals
  • Apply the five-stage problem solving methodology
  • Map the most challenging problems
  • Recognize the trouble with quick fixes that often result in negative feedback loops
  • Apply the concepts
    • Case Study One: American Motorcycle
    • Case Study Two: Craven Computer Products
  • Understand the five problem archetypes
  • Generate systems solutions
  • Turn ideas into actions — how to get it done right

Key Topics

  • Identify the toughest chronic problems
  • Conduct situation and problem analyses
  • Test mental models and assumptions; getting to the root cause
  • Understand systems thinking fundamentals
  • Apply the five-stage problem solving methodology
  • Map the most challenging problems
  • Recognize the trouble with quick fixes that often result in negative feedback loops
  • Apply the concepts
    • Case Study One: American Motorcycle
    • Case Study Two: Craven Computer Products
  • Understand the five problem archetypes
  • Generate systems solutions
  • Turn ideas into actions — how to get it done right