Onsite Course Description

Go Back

Working Through Conflict and Differences 

Length
1 day

Objectives

  • Understand and apply three key guidelines for handling conflict
  • Identify and troubleshoot real-world barriers
  • Learn and apply the differences between assertion, aggression and avoidance
  • Analyze and increase assertive behavioral options
  • Deal effectively with the inevitable conflicts, disagreements and differences in day-to-day business
  • Feel empowered to act effectively in tough or contentious situations at work
  • Listen effectively to a viewpoint with which you strongly disagree
  • Identify and adapt to divergent styles in conflict
  • Practice new behavioral alternatives when differences occur

Key Topics

Principles of Effective Conflict Management

  • Find value in the productive use of conflicts and differences
  • “Be frank” exercise
  • Tips for maintaining reciprocal respect
  • Tips for balancing speaking and listening
  • Tips for building authentic communication

The Aggression – Assertion – Avoidance Continuum

  • Imagine conflict exercise
  • “On the Edge” balancing model and factors
  • Aggressive, assertive, avoidance response exercises and work situations
  • Making assertive requests exercise
  • Guidelines to saying no

Contentious Questioning and Listening

  • Identification of counter-intuitive traps to avoid
  • Three types of questions
  • Active and reflective listening
  • Controversial topics exercise

This course is available only by special request in this geography. Please give us a call today at 1-408-441-8881 or send us an email using the contact form on this site.

This course is available only by special request in this geography. Please give us a call today at 1-408-441-8881 or send us an email using the contact form on this site.

This course is available only by special request in this geography. Please give us a call today at 1-408-441-8881 or send us an email using the contact form on this site.