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Onsite Course Description
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Working Through Conflict and Differences
Length
1 day
Objectives
- Understand and apply three key guidelines for handling conflict
- Identify and troubleshoot real-world barriers
- Learn and apply the differences between assertion, aggression and avoidance
- Analyze and increase assertive behavioral options
- Deal effectively with the inevitable conflicts, disagreements and differences in day-to-day business
- Feel empowered to act effectively in tough or contentious situations at work
- Listen effectively to a viewpoint with which you strongly disagree
- Identify and adapt to divergent styles in conflict
- Practice new behavioral alternatives when differences occur
Key Topics
Principles of Effective Conflict Management
- Find value in the productive use of conflicts and differences
- “Be frank” exercise
- Tips for maintaining reciprocal respect
- Tips for balancing speaking and listening
- Tips for building authentic communication
The Aggression – Assertion – Avoidance Continuum
- Imagine conflict exercise
- “On the Edge” balancing model and factors
- Aggressive, assertive, avoidance response exercises and work situations
- Making assertive requests exercise
- Guidelines to saying no
Contentious Questioning and Listening
- Identification of counter-intuitive traps to avoid
- Three types of questions
- Active and reflective listening
- Controversial topics exercise
This course is available only by special request in this geography. Please give us a call today at 1-408-441-8881 or send us an email using the contact form on this site.
This course is available only by special request in this geography. Please give us a call today at 1-408-441-8881 or send us an email using the contact form on this site.
This course is available only by special request in this geography. Please give us a call today at 1-408-441-8881 or send us an email using the contact form on this site.