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When meeting participants collaborate, innovate, problem-solve and make sound decisions, your organization flourishes. By employing these proven strategies in every meeting, you will cut your meeting time dramatically and increase the likelihood of getting the right people making better decisions in a shorter time.
In relationships and communication, there is no ‘one size fits all' approach. This webinar explores different communication styles: assertive, aggressive, passive and passive-aggressive. Participants gain an understanding of each style and the appropriate time to use each communication style. The interactive webinar starts with an assertiveness quiz, in which participants identify their strengths and weaknesses and determine areas for development. They learn the “ABCs” of assertiveness: the assertive mindset, behaviors of assertive people and challenging situations that require assertiveness.
People are self-interested and do things for their own reasons. As a result, it is essential to know your audience before designing your presentation. This Webinar shows how the characteristics of your audience, along with your purpose, should be the primary drivers of all aspects of your presentation. Participants learn how to use an audience analysis tool and a presentation planning tool to prepare impactful presentations. Participants also learn how to modify their presentations for remote delivery and feedback.
This course provides participants with common methodology, terminology and the tools to produce more efficient results and increase buy-in through improved visibility, reliability and consistency. Eliminate missed deadlines, budget overruns, too many distractions and changes, priority shifting, managing without authority and the lack of accountability.
Imagine cutting your writing time in half and producing organized, clear and concise documents and emails. This training involves writing, revising and editing exercises, critiquing documents and high-energy games.
Improve clarity and conciseness of employee business and email writing with this online, blended-learning approach to training. For teams that are spread throughout the world, it is often not financially or logistically feasible to gather them all in a single room. But a “virtual room” offers a great solution! This interactive and informative program is available anywhere, anytime. Upon completion of this course, participants will produce polished and professional emails and documents for colleagues, vendors and customers.
Learn an efficient and effective approach to creating organized, clear and concise policies, processes and procedures. The improved documentation will increase compliance and enable employees to produce predictable outcomes both safely and efficiently.
Technical professionals and managers are often challenged to write clearly and concisely because of time constraints and topic complexities. In addition, non-standardized formats and styles can create inconsistency and confusion. Low-quality technical documentation slows development, increases errors and makes employees more reliant on one another.
This course provides a step-by-step process for designing and writing technical documents. The training involves writing, revising and editing exercises, critiquing documents and discussion.
Improve clarity and conciseness of technical documentation by product managers, developers and quality engineers. Those who are not technical writers by profession have to meet the challenge of writing quality documentation – with time constraints and topic complexities. Furthermore, non-standardized writing formats and styles can create inconsistency and confusion. When using a standardized approach and applying best-practice writing techniques, employees can produce organized, consistent, clear and concise technical documents and save time.
For IT to deliver superior consulting-level results to the organization it serves, IT employees at all levels of the organization must:
Understand how to effectively blend their technical expertise with superior communication and collaborative skills
Apply their knowledge in a wide variety of situations
Tailor their advice to multiple stakeholders with differing personality styles and varying needs and wants.
This class is specifically designed to provide technical professionals with the tools needed to generate this high level of business acumen and proactive business participation.
In this workshop, you will learn how to apply techniques from the Harvard Negotiation Project, which shift negotiations from win-lose to win-win strategies and enable both parties to come away from the table with more than either had hoped. Through a series of classroom negotiations, you will discover practical approaches for countering the tactics of the “hard” negotiator that will keep negotiations from slipping into power-based conflicts. You will learn a systematic, four-stage process that identifies interests, options, alternatives and credible criteria to increase both your negotiating skill and confidence.
Has the world arrived at your door? This interactive course is a must if you collaborate in a global team, have co-workers from different cultures or serve customers abroad. Learn how to build relationships, manage deadlines, get feedback reach commitments and share information in ways that are inclusive and effective across cultures.