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When meeting participants collaborate, innovate, problem-solve and make sound decisions, your organization flourishes. By employing these proven strategies in every meeting, you will cut your meeting time dramatically and increase the likelihood of getting the right people making better decisions in a shorter time.
In relationships and communication, there is no ‘one size fits all' approach. This webinar explores different communication styles: assertive, aggressive, passive and passive-aggressive. Participants gain an understanding of each style and the appropriate time to use each communication style. The interactive webinar starts with an assertiveness quiz, in which participants identify their strengths and weaknesses and determine areas for development. They learn the “ABCs” of assertiveness: the assertive mindset, behaviors of assertive people and challenging situations that require assertiveness.
People are self-interested and do things for their own reasons. As a result, it is essential to know your audience before designing your presentation. This Webinar shows how the characteristics of your audience, along with your purpose, should be the primary drivers of all aspects of your presentation. Participants learn how to use an audience analysis tool and a presentation planning tool to prepare impactful presentations. Participants also learn how to modify their presentations for remote delivery and feedback.
This course focuses on the mindset and skill-set required to build successful long-term internal and external relationships by being a Trusted Advisor. Customer-facing professionals have many opportunities to build or erode the customer’s trust, confidence, utilization of products and – ultimately – loyalty.
This course provides participants with common methodology, terminology and the tools to produce more efficient results and increase buy-in through improved visibility, reliability and consistency. Eliminate missed deadlines, budget overruns, too many distractions and changes, priority shifting, managing without authority and the lack of accountability.
Improve clarity and conciseness of employee business and email writing with this online, blended-learning approach to training. For teams that are spread throughout the world, it is often not financially or logistically feasible to gather them all in a single room. But a “virtual room” offers a great solution! This interactive and informative program is available anywhere, anytime. Upon completion of this course, participants will produce polished and professional emails and documents for colleagues, vendors and customers.
Imagine cutting your writing time in half and producing organized, clear and concise documents and emails. This training involves writing, revising and editing exercises, critiquing documents and high-energy games.
Learn an efficient and effective approach to creating organized, clear and concise policies, processes and procedures. The improved documentation will increase compliance and enable employees to produce predictable outcomes both safely and efficiently.
Improve clarity and conciseness of technical documentation by product managers, developers and quality engineers. Those who are not technical writers by profession have to meet the challenge of writing quality documentation – with time constraints and topic complexities. Furthermore, non-standardized writing formats and styles can create inconsistency and confusion. When using a standardized approach and applying best-practice writing techniques, employees can produce organized, consistent, clear and concise technical documents and save time.
Technical professionals and managers are often challenged to write clearly and concisely because of time constraints and topic complexities. In addition, non-standardized formats and styles can create inconsistency and confusion. Low-quality technical documentation slows development, increases errors and makes employees more reliant on one another.
This course provides a step-by-step process for designing and writing technical documents. The training involves writing, revising and editing exercises, critiquing documents and discussion.
Successful coaching is challenging and rewarding—but coaching employees demands new rules. Coaching skills that once worked effectively face-to-face won’t get the job done today. Coaches must develop an entirely new skill set – from analyzing and applying where and when to invest valuable coaching time to using a proven coaching model to close performance gaps and create development opportunities. With a focus on skill building and coaching modeling techniques, this course will enable managers to move their teams to the next level of performance.
Successful managers achieve their goals through effective coaching for performance, development, and change.