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This course provides participants with common methodology, terminology and the tools to produce more efficient results and increase buy-in through improved visibility, reliability and consistency. Eliminate missed deadlines, budget overruns, too many distractions and changes, priority shifting, managing without authority and the lack of accountability.
Imagine cutting your writing time in half and producing organized, clear and concise documents and emails. This training involves writing, revising and editing exercises, critiquing documents and high-energy games.
Learn an efficient and effective approach to creating organized, clear and concise policies, processes and procedures. The improved documentation will increase compliance and enable employees to produce predictable outcomes both safely and efficiently.
Technical professionals and managers are often challenged to write clearly and concisely because of time constraints and topic complexities. In addition, non-standardized formats and styles can create inconsistency and confusion. Low-quality technical documentation slows development, increases errors and makes employees more reliant on one another.
This course provides a step-by-step process for designing and writing technical documents. The training involves writing, revising and editing exercises, critiquing documents and discussion.
In this workshop, you will learn how to apply techniques from the Harvard Negotiation Project, which shift negotiations from win-lose to win-win strategies and enable both parties to come away from the table with more than either had hoped. Through a series of classroom negotiations, you will discover practical approaches for countering the tactics of the “hard” negotiator that will keep negotiations from slipping into power-based conflicts. You will learn a systematic, four-stage process that identifies interests, options, alternatives and credible criteria to increase both your negotiating skill and confidence.
Has the world arrived at your door? This interactive course is a must if you collaborate in a global team, have co-workers from different cultures or serve customers abroad. Learn how to build relationships, manage deadlines, get feedback reach commitments and share information in ways that are inclusive and effective across cultures.
Persuading and influencing others is a key requirement for business and inter-personal success.Convincing others to follow us, when they are initially skeptical, or opposed to our goals, is a challengefor program managers and leaders. In this highly-interactive course, participants will utilize hands-onexercises and challenges to demonstrate and practice effective persuasion and negotiation skills. Participants will recognize opportunities and optimal strategies for influence and building support and will practice effective strategies for persuading peers, superiors and those outside an organization..
The Myers-Briggs Type Indicator (MBTI) is the most widely used instrument in the world for gaining a deeper understanding of self, others and interpersonal relationships. It provides insights on the four basic “people patterns” that hold the key to leadership styles, effective communication, conflict, team building and productivity.
This course provides a simple, but highly effective, four-step model that enables you to reduce the emotional charge in any conflict situation by keeping the communication focused and productive.
You’ll learn how to surface hidden agendas with proven techniques that encourage openness and trust. You’ll apply these techniques to your own work-related conflict situations and learn how to produce more effective results.
The speed of change in today’s business world requires innovative problem solving. Employees must learn to free their minds from assumptions that limit their thinking and learn to solve problems creatively and collaboratively. In this highly interactive course, participants will apply the six-step, problem solving process to a work-place challenge that they define.
Creative Thinking is a vital skill set where leaders and employees with the ability to “think outside of the box”, can help organizations save millions of dollars through creative problem solving and process improvement. Although not all employees possess the “creative flair”, there are proven methodology which they can learn to aid themselves to start thinking creatively.
ODC’s proposed training course, aims to provide the participants an insight to the world of creative thinking by imparting to the learners, tools and techniques that they can apply to aid themselves overcome the barriers of creative thinking.
A continuous focus on excellence in all areas helps a company progress and thrive in a competitive environment. One of the key differentiators that marks a company’s success is their focus on customer satisfaction and delight.
This interactive course delves into the process of nurturing the qualities that contribute to service excellence in the company, how to employ key skills like tact and empathy, the importance of continuous improvement in their customer engagement, handling and relationship skills, applying the organization’s core values and brand manifesto objectives in their daily roles and duties and building a service improvement and innovation culture in the company.
The course will align the course participants’ current understanding of company core values, brand manifesto objectives and service excellence, followed by training and facilitation techniques of key service management skills which will end with a commitment to action by the participants.