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This course focuses on the mindset and skill-set required to build successful long-term internal and external relationships by being a Trusted Advisor. Customer-facing professionals have many opportunities to build or erode the customer’s trust, confidence, utilization of products and – ultimately – loyalty.
This course provides participants with common methodology, terminology and the tools to produce more efficient results and increase buy-in through improved visibility, reliability and consistency. Eliminate missed deadlines, budget overruns, too many distractions and changes, priority shifting, managing without authority and the lack of accountability.
Imagine cutting your writing time in half and producing organized, clear and concise documents and emails. This training involves writing, revising and editing exercises, critiquing documents and high-energy games.
Learn an efficient and effective approach to creating organized, clear and concise policies, processes and procedures. The improved documentation will increase compliance and enable employees to produce predictable outcomes both safely and efficiently.
Technical professionals and managers are often challenged to write clearly and concisely because of time constraints and topic complexities. In addition, non-standardized formats and styles can create inconsistency and confusion. Low-quality technical documentation slows development, increases errors and makes employees more reliant on one another.
This course provides a step-by-step process for designing and writing technical documents. The training involves writing, revising and editing exercises, critiquing documents and discussion.
Successful coaching is challenging and rewarding—but coaching employees demands new rules. Coaching skills that once worked effectively face-to-face won’t get the job done today. Coaches must develop an entirely new skill set – from analyzing and applying where and when to invest valuable coaching time to using a proven coaching model to close performance gaps and create development opportunities. With a focus on skill building and coaching modeling techniques, this course will enable managers to move their teams to the next level of performance.
In this workshop, you will learn how to apply techniques from the Harvard Negotiation Project, which shift negotiations from win-lose to win-win strategies and enable both parties to come away from the table with more than either had hoped. Through a series of classroom negotiations, you will discover practical approaches for countering the tactics of the “hard” negotiator that will keep negotiations from slipping into power-based conflicts. You will learn a systematic, four-stage process that identifies interests, options, alternatives and credible criteria to increase both your negotiating skill and confidence.
Has the world arrived at your door? This interactive course is a must if you collaborate in a global team, have co-workers from different cultures or serve customers abroad. Learn how to build relationships, manage deadlines, get feedback reach commitments and share information in ways that are inclusive and effective across cultures.
Persuading and influencing others is a key requirement for business and inter-personal success.Convincing others to follow us, when they are initially skeptical, or opposed to our goals, is a challengefor program managers and leaders. In this highly-interactive course, participants will utilize hands-onexercises and challenges to demonstrate and practice effective persuasion and negotiation skills. Participants will recognize opportunities and optimal strategies for influence and building support and will practice effective strategies for persuading peers, superiors and those outside an organization..
The Myers-Briggs Type Indicator (MBTI) is the most widely used instrument in the world for gaining a deeper understanding of self, others and interpersonal relationships. It provides insights on the four basic “people patterns” that hold the key to leadership styles, effective communication, conflict, team building and productivity.
This course provides a simple, but highly effective, four-step model that enables you to reduce the emotional charge in any conflict situation by keeping the communication focused and productive.
You’ll learn how to surface hidden agendas with proven techniques that encourage openness and trust. You’ll apply these techniques to your own work-related conflict situations and learn how to produce more effective results.
The speed of change in today’s business world requires innovative problem solving. Employees must learn to free their minds from assumptions that limit their thinking and learn to solve problems creatively and collaboratively. In this highly interactive course, participants will apply the six-step, problem solving process to a work-place challenge that they define.