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When meeting participants collaborate, innovate, problem-solve and make sound decisions, your organization flourishes. By employing these proven strategies in every meeting, you will cut your meeting time dramatically and increase the likelihood of getting the right people making better decisions in a shorter time.
In relationships and communication, there is no ‘one size fits all' approach. This webinar explores different communication styles: assertive, aggressive, passive and passive-aggressive. Participants gain an understanding of each style and the appropriate time to use each communication style. The interactive webinar starts with an assertiveness quiz, in which participants identify their strengths and weaknesses and determine areas for development. They learn the “ABCs” of assertiveness: the assertive mindset, behaviors of assertive people and challenging situations that require assertiveness.
People are self-interested and do things for their own reasons. As a result, it is essential to know your audience before designing your presentation. This Webinar shows how the characteristics of your audience, along with your purpose, should be the primary drivers of all aspects of your presentation. Participants learn how to use an audience analysis tool and a presentation planning tool to prepare impactful presentations. Participants also learn how to modify their presentations for remote delivery and feedback.
Improve clarity and conciseness of employee business and email writing with this online, blended-learning approach to training. For teams that are spread throughout the world, it is often not financially or logistically feasible to gather them all in a single room. But a “virtual room” offers a great solution! This interactive and informative program is available anywhere, anytime. Upon completion of this course, participants will produce polished and professional emails and documents for colleagues, vendors and customers.
Improve clarity and conciseness of technical documentation by product managers, developers and quality engineers. Those who are not technical writers by profession have to meet the challenge of writing quality documentation – with time constraints and topic complexities. Furthermore, non-standardized writing formats and styles can create inconsistency and confusion. When using a standardized approach and applying best-practice writing techniques, employees can produce organized, consistent, clear and concise technical documents and save time.
For IT to deliver superior consulting-level results to the organization it serves, IT employees at all levels of the organization must:
Understand how to effectively blend their technical expertise with superior communication and collaborative skills
Apply their knowledge in a wide variety of situations
Tailor their advice to multiple stakeholders with differing personality styles and varying needs and wants.
This class is specifically designed to provide technical professionals with the tools needed to generate this high level of business acumen and proactive business participation.
Has the world arrived at your door? This course is a must if you collaborate in a global team, serve customers/suppliers abroad, or work with culturally diverse H1B professionals. Learn how people from different cultures approach relationships with managers and team members, reach commitments, view initiative, accept accountability and share information. After this course, you will see how culture can affect motivation and performance. Learn strategies to communicate while building teamwork in an environment in which people of all cultures will excel.
Managing people demands a deep appreciation of different individual working styles and the flexibility to deal with those differences and optimize the outcome.
Guaranteed to be fast-paced, interactive, entertaining and informative, Communication Essentials is a webinar that will make an immediate and positive impact on the participants’ ability to produce results. Participants will discover the secret to connecting powerfully with people and get quick responses to critical messages; discover the noise that impacts their ability to get what they want; understand the inputs and outputs that make them effective communicators.
Are performance appraisals a necessary evil? Could they actually be beneficial or are they only another item on your “to do” list? Make the appraisal process easy and effective with the POWER writing process!
Conflict management involves situations where the interests of two or more people differ and where those people can influence one another’s ability to achieve their respective interests. When business people listen to each other’s viewpoints, while also assertively advocating their own point of view, conflict is unavoidable. Conflict is valuable as a way to develop optimal solutions, but must be managed effectively. This webinar defines conflict and explores why conflict is not only inevitable but also valuable. Participants learn different strategies for managing conflict and when to use each strategy based on characteristics of the situation, as well as tips and techniques for implementing each strategy.
This webinar focuses on actions that people can take to prepare themselves to thrive in a business
environment where uncertainty and change are the only constants. Change is inevitable, but that does
not mean that people must get stuck in the personal transitions associated with external changes. While
responses to change vary across individuals, emotional reactions, even to positive changes, are a natural
human response. These reactions only become problematic if people get “stuck,” unable to move
forward or become fully productive in the new situation.