Showing 25–36 of 57 results

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    Great Internal IT Client Service

    User satisfaction comes from great internal client service. This class is specifically designed for individuals and departments providing services to fellow employees within their company, as opposed to external clients. For example, the sales, marketing, finance and human resources groups are clients of the Information Technology (IT) department because IT provides services to these groups.
    User satisfaction requires more than only technical ability.  It also requires the capability to understand user needs, communicate effectively, properly measure user satisfaction and the ability to create a service-oriented environment.

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    Insight Into Leadership

    This foundational webinar provides insights into the management components and relationship skills needed to be successful – both as a manager and a leader.  We begin with a leadership quiz based on work done at Harvard University to identify the top ten leadership traits. You will then be able to identify your existing strengths, as well as your opportunities for development.

    Then we’ll explore the world of authentic leadership. You will have the opportunity to create your own personal vision of the manager and leader you wish to be.  We’ll explore communication and behavioral styles and how they relate to the five main components of management, ending with a unit on communication including characteristics of the charismatic leader.

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    Leadership Skills in a Culturally-Diverse Environment

    Leadership can be challenging even when you're dealing with people in the same country. Dealing with others in different countries – with different customs and communication styles – adds an exciting and challenging dimension to being a leader. The webinar starts with a leadership quiz to identify the Top Ten Leadership Traits (as defined by Harvard Business School). Then we move to an overview of how cultures view the tasks of leadership, with ways to soften dissonance and create alignment in the diverse workplace.

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    Leading and Communicating in Times of Change

    Significant technological, political, economic, and competitive shifts often lead to strategic and operational decisions that affect people. All organizational changes are personal, and leaders must be able to communicate change messages openly, directly, and completely. Participants in this Webinar learn about the human transition cycle that accompanies organizational change. Participants learn a process for delivering challenging messages about current organizational changes such as mergers, reorganizations, new business processes, and global sourcing decisions. Participants also learn to identify possible reactions by the recipients of change messages and to respond in ways that encourage the recipients to keep moving forward with change.

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    Leading Cross-Functional Teams

    Achieving high team performance is very challenging in today’s business environment because of cross-functional and cross-company teams, remote team members, cultural differences, and frequent changes in team membership. This Webinar provides practical frameworks and tools to help team leaders assess current team effectiveness and identify actions to enhance the performance of their teams. The Webinar targets powerful levers of cross-functional team effectiveness that include aligning goals and roles, managing functional priorities, and creating a unique team culture. Special emphasis is placed on the role of the leader in achieving high team performance.

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    Leading Without Authority

    The ability to influence others, from the CEO to the newest college intern, is a key component of professional success.  Senior executives must work at equal footing with other C-suite members, project managers must motivate their dotted-line resources, and individual contributors must often influence others to get the resources and information they need to complete their tasks.

    This webinar is ideal for all business and technical professionals who are required to give direction and influence others without the specific organizational authority to do so.

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    Making Meetings Matter

    This instructor-led virtual webinar, trains facilitators in a process that targets meetings toward specific outcomes and ensures meeting attendees contribute in a constructive, concrete way. The virtual course takes a 3-phase approach that includes survey, lecture, discussion and short exercises.

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    Management Essentials: 4-Webinar Series

    Transitioning to Manager
    The transition from individual contributor to manager can be the most challenging shift of a career.  The goal of this webinar is to support you in successfully making that shift and becoming a great manager.

    Communicating as a Manager
    Managing people demands a deep appreciation of different individual working styles and the flexibility to deal with those differences and optimize the outcome.

    Managing Performance
    Whether you are a new or experienced manager, managing people is one of the toughest – and most rewarding – roles you’ll ever have.  This webinar will give you the skills to delegate effectively, set clear performance goals and expectations and give clear and effective feedback.

    Engaging Your Employees
    Research shows a direct link between effective management skills, engaging leadership and an employee’s motivation and productivity. Leading by example is just that – a great example!

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    Managing High-Performance Remote Teams

    The manager of a remote team must perform all the duties that great managers have always done. However, a remote manager must perform these activities in new ways as a result of forces that continually spin a remote team apart, including time zone differences, local pressure on priorities, cultural diversity, and a lack of face-to-face interaction. An effective remote manager must become the “glue” that holds the team together. Participants learn tips and techniques for managing communication, the business context, task performance, and interpersonal relationships, all of which enhance team performance in a remote environment.

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    Managing High-Performing Teams

    In this webinar participants get real life, at-work tips and techniques for team creation, formulation, and management. They will realize the impact on individuals and organization when teams do work, and they will have the tools to have their teams work at the highest levels.

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    Managing Performance

    Whether you are a new or experienced manager, managing people is one of the toughest – and most rewarding – roles you’ll ever have.  This webinar will give you the skills to delegate effectively, set clear performance goals and expectations and give clear and effective feedback.

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    Managing Time and Multiple Priorities

    This powerful webinar, packed with timesaving ideas, teaches the most effective and easy-to-use techniques ever devised.  Stay organized all day and manage time and paperwork to increase productivity without working harder or longer. This program shows how to focus on high-payoff activities and eliminate time-wasting behavior and procrastination.

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