CUSTOMER CENTRIC MINDSET
Customer Centricity is a customer-focused business strategy based on putting your customer at the core of your business to provide consistent positive experiences and build long-term internal and external relationships. This customer centric training hones the skills of being trustworthy, proactive and accountable for every step of the internal and external customer journey.
- What is Customer Centric?
- What is the reason/need to be Customer Centric now?
- How can we view/perform your role in a more Customer Centric Manner?
- What are Best Practices for being Customer Centric?
- How to brainstorm with a Customer Centric view
- How to consider External and Internal customer considerations for being Customer Centric?