CUSTOMER SERVICE EXCELLENCE IN EMAIL

DELIVERY MODES

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OVERVIEW

Ensure that customer-facing employees provide professional, top-notch service in their email writing. The objective of this training is to craft focused emails that are clear and concise and help to build and maintain positive relationships with clients. 
 
KEY TOPICS

  • Decide when to email versus call the customer 
  • Write specific, meaningful subject lines 
  • Start and close emails with the “human dimension” 
  • Use the GRACE email format for excellent customer service 
  • Articulate action items clearly 
  • Achieve clarity and conciseness in writing 
  • Create a respectful tone 
  • Ensure completeness 
  • Achieve proper email etiquette 
  • Proofread for perfection