GIVING FEEDBACK AND HAVING DIFFICULT CONVERSATIONS

DELIVERY MODE: Virtual

virtual training effective training associates

OVERVIEW

In this two-hour training, you learn a repeatable model to provide feedback that improves performance and enhances the relationship. Next, you will explore ways to approach difficult conversations to make them more productive and painless by practicing.

KEY TOPICS

Giving Balanced Feedback

  • Identifying the three types of feedback and the impact on employees
  • Describing the best practices for giving effective feedback
  • Applying the SBIC feedback model for providing balanced feedback
  • Practicing how to deliver balanced feedback to a partner

 

Having Difficult Conversations

  • Connecting the dots from previous conversations
  • Assessing pros and cons of examples modeling difficult conversations
  • Dealing with employee reactions to feedback
  • Practicing difficult conversation scenarios