MANAGEMENT ESSENTIALS – Four Part Series

DELIVERY MODES

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OVERVIEW

The following four modules details ETA’s Management Essentials Series that prepare people for the skills on how management and leadership practices work together to be a highly effective manager.

 

KEY TOPICS

1. TRANSITIONING TO MANAGER

Role of a Manager

  • The challenges of being promoted to a people manager
  • The shift in mindset to manager and leader
  • Traits of a great manager

The Balancing Act

  • Challenges in being a working manager
  • Balancing manager and individual contributor responsibilities
  • Analyzing your use of time to reach a balance
  • The dos and don’ts of effective transition

Managing Through Values

  • Why values are important as a manager
  • Defining your personal leadership values and compare to your company values
  • Demonstrating your values through observable behavior

Managing Virtual Teams: Working Together Apart

  • Identifying the biggest challenges aligning virtual teams
  • Applying best practices for leading productive teams

 

2. COMMUNICATING AS A MANAGER

Knowing Your Working Style

  • Understanding why individual working styles are important
  • Defining what a working style is and what it is not
  • Identifying the working style that best describes you
  • Recognizing all four working styles’ strengths and blind spots
  • Demonstrating flexibility to get the best results

Communicating Effectively

  • Recognizing communication stoppers
  • Communicating starts with listening non-judgmentally
  • Balancing inquiry and advocacy
  • Seeking to understand others’ perspective and rationale
  • Asking open and close-ended questions
  • Articulating your viewpoint and rationale

 

3. DELEGATING, GOAL SETTING AND ENGAGEMENT

Delegating for Results

  • Recognizing the challenges to delegation
  • Identifying and using a five-step delegation process
  • Assessing the employee’s ability and motivation
  • Applying the Freedom to Act model

Setting Clear Goals and Expectations

  • Communicating company goals
  • Aligning department, project and individual goals and expectations
  • Creating SMART goals to set clear performance expectations
  • Getting commitment, not just compliance

Engaging and Motivating Employees

  • Pinpointing the top five reasons why employees stay or leave
  • Analyzing the engagement level of you and your team
  • Identifying ways to engage and motivate employees to increase productivity

 

4. GIVING BALANCED FEEDBACK AND HAVING DIFFICULT CONVERSATIONS

Giving Balanced Feedback

  • Identifying the three types of feedback and the impact on employees
  • Describing the best practices for giving effective feedback
  • Applying the SBIC feedback model for providing balanced feedback
  • Practicing how to deliver balanced feedback to a partner

Having Difficult Conversations

  • Connecting the dots from previous conversations
  • Assessing pros and cons of examples modeling difficult conversations
  • Dealing with employee reactions to feedback
  • Role-playing difficult conversation scenarios