Showing 1–15 of 21 results
Clear Business and Email Writing
Imagine cutting your writing time in half and producing organized, clear and concise documents and emails. This training involves writing, revising and editing exercises, critiquing documents and high-energy games.
Coaching for Results
Successful coaching is challenging and rewarding—but coaching employees demands new rules. Coaching skills that once worked effectively face-to-face won’t get the job done today. Coaches must develop an entirely new skill set – from analyzing and applying where and when to invest valuable coaching time to using a proven coaching model to close performance gaps and create development opportunities. With a focus on skill building and coaching modeling techniques, this course will enable managers to move their teams to the next level of performance.
Conflict Resolution
This course provides a simple, but highly effective, four-step model that enables you to reduce the emotional charge in any conflict situation by keeping the communication focused and productive.
You’ll learn how to surface hidden agendas with proven techniques that encourage openness and trust. You’ll apply these techniques to your own work-related conflict situations and learn how to produce more effective results.
Creative Problem Solving
The speed of change in today’s business world requires innovative problem solving. Employees must learn to free their minds from assumptions that limit their thinking and learn to solve problems creatively and collaboratively. In this highly interactive course, participants will apply the six-step, problem solving process to a work-place challenge that they define.
Customer Service Excellence
A continuous focus on excellence in all areas helps a company progress and thrive in a competitive environment. One of the key differentiators that marks a company’s success is their focus on customer satisfaction and delight.
This interactive course delves into the process of nurturing the qualities that contribute to service excellence in the company, how to employ key skills like tact and empathy, the importance of continuous improvement in their customer engagement, handling and relationship skills, applying the organization’s core values and brand manifesto objectives in their daily roles and duties and building a service improvement and innovation culture in the company.
The course will align the course participants’ current understanding of company core values, brand manifesto objectives and service excellence, followed by training and facilitation techniques of key service management skills which will end with a commitment to action by the participants.
Effective Communication
In this course, you will examine the three primary communication skills – clear goal setting, making the message audience-appropriate and active and empathic listening and understand how to improve your working relationships in any situation. This is a highly experiential course applicable for people at every level of the organization.
Effective Technical Presentations
Presentations Skills is a course for anyone who makes formal or informal presentations, leads meetings or communicates to groups. The focus of this course is on identifying and developing each participant's individual presentation style, minimizing distractions and nervousness and maximizing behaviors that inspire confidence.
Getting Things Done Across Organizational Borders
Working in a matrix organization? A key reason for an individual’s success, or failure, in getting work done, is one’s ability to influence without direct authority. In today’s matrix and competitive environments, influence and collaboration skills are no longer an option, but must-haves.
Interviewing and Hiring the Best Talent
Hiring and retaining the best talent in today’s economy has many challenges: shortage of technical talent, candidates from diverse cultures, different generational values, well-prepared savvy candidates, those who may generalize or exaggerate experiences and non-human resources personnel not knowing the legal boundaries to which their company must adhere. In many companies, the interviewing process is random and unstructured. This course provides a best-practice interviewing structure and skills required to best assess candidates while staying within legal boundaries.
Management Essentials
Research shows a direct link between effective management skills and engaging leadership and an employee's motivation and productivity. Whether you are a new or experienced manager, managing people is one of the toughest – and most rewarding roles – you'll ever have. The goal of this program is to support you in learning new skills and habits so that you can be successful and recognized as a great manager and leader.
Managing Difficult Conversations
In this course, you will learn how to plan and successfully execute the very conversations that we too often avoid. We will explore the reasons why some conversations are difficult to initiate, learn to re-frame and turn these conversations into productive and rewarding interactions and create personalized strategies to avoid difficult conversations in the future.
This course will employ learnings from the Harvard Negotiation Project and the MIT Dialogue Project. These techniques will be correlated to your individual leadership and communication styles.
Managing Time and Multiple Priorities
This powerful course, packed with timesaving ideas, teaches the most effective and easy-to-use techniques ever devised. Stay organized all day and manage time and paperwork to increase productivity without working harder or longer. The course shows how to focus on high-payoff activities and eliminate time-wasting behavior and procrastination.
Negotiating to Win-Win
Negotiating is a part of our everyday life. Managers negotiate budgets and resources. Engineering and manufacturing professionals negotiate product specifications and project deadlines. Project managers negotiate to allocate cross-functional resources, project support and deliverables. Indeed, negotiation is often referred to as “the game of life.”
This course is designed to help improve your ability as a negotiator. You will learn and practice new skills and techniques in a variety of situations that range from collaborative to highly competitive. After all, win-win is not the same thing as nice-nice.
Presentation Skills
Presentations Skills is a course for anyone who makes formal or informal presentations, leads meetings or communicates to groups. The focus of this course is on identifying and developing each participant's individual presentation style, minimizing distractions and nervousness and maximizing behaviors that inspire confidence.
